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Phil

Phil

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Phil
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  • Please, turn off all of the plugins (except Elementor), refresh your cache, and check if the problem persists. Moreover, if you use a child theme, switch to parent, and recheck it. Thanks
    in Page loading twice Comment by Phil November 2022
  • Hello, There is no option to achieve that. If you would like to see such a feature in future updates, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-suggestions-for-future-updates#latest Thanks
    in show or hide BeBuilder items depending on URL get parameters Comment by Phil November 2022
  • Hello, That is great you handled it. If you have any other questions, feel free to ask. Thanks
    in SIdebar widgets problem Comment by Phil November 2022
  • Hello, That is great you handled it. If you have any other questions, feel free to ask. Thanks
    in Remove gradient background in custom code Comment by Phil November 2022
  • Hi, Can you tell me where do you want to put this code, and send how it looks, please? Thanks
    in How to add custom html code? Comment by Phil November 2022
  • Hello, Currently, there is no option to have such a display. We are working to add such a feature, but I cannot tell you the estimated time when it will be out. Also, you will have to manually choose the products which will be displayed. Best regar…
    in shop products list Comment by Phil November 2022
  • Hello, You have to turn on the file_get_contents() on your server. Currently, it is disabled, and it is causing this problem. Please, contact your hosting provider to enable that, and everything will work correctly. Best regards
    in BeTheme in Network pre-build demo not importing Comment by Phil November 2022
  • Hello, The fix for it will be released in the next update. However, you can fix it on your own. Open the Betheme folder, find the under-construction.php file, and change the <?php wp_footer(); ?> into this: <?php wp_enqueue_script('mfn-co…
    in timer not working Comment by Phil November 2022
  • Hi, Please, open the Cart page, and the checkout page, and see if you have shortcodes for these pages placed in Gutenberg. If there are no shortcodes, please, add them. https://woocommerce.com/document/woocommerce-shortcodes/ Also, go to WooCommerce…
    in Cart & Checkout missing Comment by Phil November 2022
  • Can you send screenshots showing the differences, please? Can you also disable it for a while? Thanks
    in Totally different footer showing when logged into a customer account Comment by Phil November 2022
  • Hi, Please, contact your hosting provider, and ask to modify the server setting so it will meet the requirements in the System Status. After that check, if your problems persist. Best regards
    in Installation, Setup Wizard not working Comment by Phil November 2022
  • Hi, I can see that you do not have the newest version of Betheme. Please, update it and see if the problem persists. If this will not help turn off all of the plugins, refresh your cache, and check if the problem persists. Moreover, if you use a chi…
    in Issue in Faqs section Comment by Phil November 2022
  • Hello, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ There you will find out how to handle this problem. Thanks
    in Wp-dashboard not working Comment by Phil November 2022
  • Hi, Sorry, but we did not test this plugin with the theme. Our policy states that we do not support third-party plugins or custom codes, so, unfortunately, we cannot help you. Also, we cannot recommend any plugins other than the ones we support. You…
    in menu Comment by Phil November 2022
  • Hi, If you are using a standard Header from the Theme option, then such a change would require writing a custom CSS code. However, it can be achieved without writing anything by using the Header Builder. https://support.muffingroup.com/video-tutoria…
    in How to change | remove | add the horizontal lines in the menu Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Rename login/reigter to My account Comment by Phil November 2022
  • Great to hear that you manage to solve that. If you have any other questions or problems, feel free to ask. Thanks
    in Can not access to wp-admin Comment by Phil November 2022
  • Hello, Are you sure that you install version 26.5.1.4 or higher? Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ Thanks
    in Instalation Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Related products Comment by Phil November 2022
  • Hello, Good to hear that you manage to solve that. However, can you tell me what version of WP and Betheme did you have when this issue occurred, please? Thanks
    in Error while importing data Comment by Phil November 2022
  • Hello, Please, check the following video tutorial: https://support.muffingroup.com/video-tutorials/wordpress-6-1-update-issue/ There you will find out how to resolve that problem. Thanks
    in Error while creating template for Mega Menu Comment by Phil November 2022
  • Hi, This could mean that your betheme package could not be fully installed. Please download the newest package from ThemeForest, install it on your website, and check if the icons appear. Also, please check the browser console (F12), and see if you …
    in The lack of icon in Social Media Comment by Phil November 2022
  • Breadcrumbs as a builder item can be placed only in the Single Product templates currently. If you would like to see this item on pages too, please, let us know on the following topic: https://forum.muffingroup.com/betheme/discussion/113/your-sugges…
    in Header Templates not showing after update Comment by Phil November 2022
  • Hi @Oceans247, Please, do not create duplicate comments on the forum. I will answer you in the discussion you created. https://forum.muffingroup.com/betheme/discussion/66056/content-block-background-image-not-showing-in-live-site-but-does-in-editor-…
    in Background Image Not Displaying Comment by Phil November 2022
  • Hello, Please, check the following link: https://support.muffingroup.com/faq/server-error-503-service-temporarily-unavailable/ There you will find out how to resolve this problem. Thanks
    in Content block background image not showing in live site (but does in editor mode) Comment by Phil November 2022
  • Hi, Every page has its own to hide the Subheader, which can be found under the Page Options. https://forum.muffingroup.com/betheme/uploads/740/GZJ5NW9T32OK.png So you can hide it on the Home page, and build the hero slider with the builder. Best re…
    in Header homepage / rev slider alternative Comment by Phil November 2022
  • Sorry, but I cannot see a section with these images on your website. Can you send me a direct link to that page, please? Thank
    in Issues with 1/3 columns Comment by Phil November 2022
  • Hi, To achieve that in the tabs you will have to use the shortcodes dividing columns. https://forum.muffingroup.com/betheme/uploads/756/JK7YW2UFMLIG.png You can find the shortcode structure here: https://muffingroup.com/betheme/elements/column/ Bes…
    in Tabs – Adding columns Comment by Phil November 2022
  • After WordPress changed the display of the widgets area sometimes it is hard to remove all blocks, and you might have some empty ones there. I suggest installing the Classic Widgets plugin because it brings back the previous view of this area, and w…
    in How to hide page title and footer Comment by Phil November 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Revolution Slider not disabled Comment by Phil November 2022
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