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Phil

Phil

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Phil
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  • I was able to reproduce this issue in Firefox incognito mode finally. Your website changes the URL from http to https, which is incorrect. It generates a mixed content error, and styles are not loaded correctly. Your htaccess can redirect your websi…
    in Incorrect view in different browser Comment by Phil October 2022
  • The account you have sent does not have admin privileges, and I could not check anything. Please, change this user rights to admin, and let me know when you do that. Thanks
    in Sit freezing on mobile after using menu - one page Comment by Phil October 2022
  • Did you try turning off the plugins? Did it help? Please, go to Betheme -> Theme options -> Performance, and use the option Cache fonts local or Disable for Google Fonts. https://forum.muffingroup.com/betheme/uploads/216/OFJ57ZULIUYR.png Thanks
    in Remove Google Fonts Comment by Phil October 2022
  • 1) Please turn off all of the plugins, refresh your cache, and check if the problem persists. 2) On your GIFs, you are using the BeBuilder Blocks. Did you try the BeBuilder (live version)? https://forum.muffingroup.com/betheme/uploads/957/FH8IQEVCFO…
    in Import template is not working also the bebuilder is very slow Comment by Phil October 2022
  • I can see that your images still are in 150 x 150px resolution. https://forum.muffingroup.com/betheme/uploads/963/SA22X2JA2PHJ.png Are you sure that you used the plugin for regeneration? https://forum.muffingroup.com/betheme/uploads/631/RA7S3ZWX3LVT…
    in Gallery size is too small in desktop version Comment by Phil October 2022
  • Set the background position to Center | no-repeat | fixed | cover. https://forum.muffingroup.com/betheme/uploads/930/LEOBIMQKOX5W.png Thanks
    in Background image not loading Comment by Phil October 2022
  • Hi, Please, go to Betheme -> Theme options -> Global -> General, and check the option Transparency: Content because right now, the image hides behind the content background. https://forum.muffingroup.com/betheme/uploads/669/XB5E9HCRU45Q.png…
    in Background image not loading Comment by Phil October 2022
  • Hi, Please always attach a link to your website so we can check it out. If the page is offline(localhost), then our help will be limited. You will have to contact us when the page is online. Also, please make sure that the page is not under maintena…
    in Remove Google Fonts Comment by Phil October 2022
  • Great to see that you found it, and thanks for the explanation. Best regards
    in The PDF download does not work on ios Comment by Phil October 2022
  • Hi, The API tool shows only registered licenses, and if you enter a newly purchased license key there it will not work. Please send us WordPress dashboard access and your new license key privately thru the contact form, which is on the right side at…
    in How to change license Comment by Phil October 2022
  • There is a new version of Betheme. Please update it, and check if the problem persists. If this will not help please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net…
    in Custom Category Template Comment by Phil October 2022
  • Plugin Starter Templates were the root cause. I have deactivated it, and the import of the Elementor version worked. Best regards
    in pre-built installation completed, but the content shows as text Comment by Phil October 2022
  • 1) In the BeBuilder settings, I have switched the Column text editor to Code, and the icon's Code appears, please, check that. https://forum.muffingroup.com/betheme/uploads/584/N942TXSTV0ND.png 2) The overflow logo uses the original image size. Plea…
    in Social media buttons Comment by Phil October 2022
  • Hi, All of the themes on the Envato market are under the same license, details: https://themeforest.net/licenses/standard You can use one license per end product to use any pre-built website you desire or mix them, but you cannot use the theme licen…
    in Licensing Comment by Phil October 2022
  • Hi, Please, edit your slider, and set the Sizing to Full-Screen in Module General Options. https://forum.muffingroup.com/betheme/uploads/668/HDXMXHQZUWRB.png Thanks
    in Responsive view Comment by Phil October 2022
  • So, after publishing, the post is not visible? Did you change/remove the login credentials? I could not log in again with the ones you sent. Best regards
    in bebuilder I don't preview the content of post Comment by Phil October 2022
  • 1) To move the icon, and enlarge it, use this code: #Footer .footer_copy .social{    float: left!important; } #Footer .footer_copy .social a{  font-size: 28px!important; } 2) The line can be hidden by setting a fully transparent color for the Copyri…
    in overlay 1 level menu Comment by Phil October 2022
  • Hi, Please, try the following CSS code: @media only screen and (max-width:767px){    .products .button-custom.woocommerce .button, .button-custom .button{       padding: 10px 20px!important;    }  .products .mfn-li-product-row-button{    flex-wrap: …
    in Mobile phone Comment by Phil October 2022
  • Hi, I was able to reproduce this issue in my environment and passed this problem to the dev team. For now, I suggest keeping this animation disabled for a sticky wrap. Best regards
    in Animations "Glitching" On Load Comment by Phil October 2022
  • Change the default WordPress gallery images' size, please go to settings -> media. Notice! Remember to use thumbnail regeneration after you make your changes. Otherwise, the images will not change their size. Thanks
    in Gallery size is too small in desktop version Comment by Phil October 2022
  • Hello, Please, edit your page with the BeBuilder, open the mobile view, and then you will be able to adjust elements sizes. https://forum.muffingroup.com/betheme/uploads/460/E6IKK1V542XC.png Thanks
    in How to achieve the grid display layout as in the example , on mobile home page? Comment by Phil October 2022
  • Hi, Did you have active only plugins required for this demo? If you had additional plugins active, please, turn them off, and try to import this demo again. Also please share with us your PHPINFO file. If you do not know how to do it, please check t…
    in Pre-Build Website does not load correctly Comment by Phil October 2022
  • Hi, I noticed a mixed content error in the browser console. Please, check the following article on how to handle it: https://support.muffingroup.com/faq/bebuilder-content-different-from-frontend-missing-styles/ If this will not help, please, turn of…
    in SAFARI BUG - Site Will Not Load Comment by Phil October 2022
  • The root cause was the permalink structure (Settings -> Permalinks). It cannot be set to Plain. When changed to any other, the problem is gone. Best regards
    in Shop and Single product template not working Comment by Phil October 2022
  • Please, edit this page, open this image options, and in the Advanced tab set the margin value to zero. https://forum.muffingroup.com/betheme/uploads/938/LCYEPLIKDHUO.png Thanks
    in Full width background image doesn't work Comment by Phil October 2022
  • Hi, You might have some browser extension that is causing this problem. Please turn your all extensions off, and check if the problem persists. Best regards
    in Why my BeBuilder is so Slow in Chrome? Comment by Phil October 2022
  • That this great you found it. Please, let me know if I can help with anything else. Best regards
    in Page Title Text Overlapping + Responsive Submenu Comment by Phil October 2022
  • Hi, I have checked your website with Chrome on iPhone 12, and the hamburger menu opens and closes correctly, without any lag. Did you handle it? What device and browser did you use for testing? Best regards
    in hamburger menu is slow Comment by Phil October 2022
  • Hi, To change the size of the images used in the portfolio/blog, please navigate to theme options -> blog & portfolio -> featured image. https://forum.muffingroup.com/betheme/uploads/262/8PY8U60E7WJG.png Notice! Remember to use thumbnail r…
    in Blog image cropped Comment by Phil October 2022
  • Hi, To put more icons there would require modifying the theme files, but we do not provide help with such modifications. Instead, you can use the Icon Box element to put them in the builder. Best regards
    in Add another social media icon on Share box Comment by Phil October 2022
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