Terry_Bilton
Terry_Bilton
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- Terry_Bilton
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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Thanks... i found the culprit... it was within the SiteGround Speed Optimizer plugin.. it had a Front End "Minify JavaScript Files" flag set to YES.. i turned it to NO and the Menu started to work properly, and the countdown numbering appe…
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Phil, Will the custom template work for a Variable product product page?
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site is https://englishcocker.org I have login credentials for BE support. do you want me to send those to you using the secure note function? Terry
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This morning i got a Wordfence alert telling me the site has an issue causing a fatal error. When i logged onto the site https://englishcocker.org to look the header is displaying weirdly and there is a URL in the header that is causing it to displa…
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I sent all the credentials and information in a new support email request. Sorry for all the confusion.
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Did you need the FTP information that you'll use the account information i sent over? FTP hostname: ftp.englishcocker.org Port: 21
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I added you to my Siteground FTP accounts and emailed Envato/Muffin group with the credentials and a link to this support ticket.
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I changed the account user to be as follows: [email protected] Use the same password that you already have. Sorry about that. Terry
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Sent password information in contact form. Thanks. Terry
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I created a new user/pwd How do i post it privately? Terry
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I disabled BE Theme and enabled Twenty Twenty Two and it was able to generate a preview in Revolution Slider successfully. I re-enabled BE Theme and the issue reappeared and i wasn't able to generate a preview in Slider Revolution. I enabled user an…
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https://forum.muffingroup.com/betheme/uploads/786/YQVVMK5CR2WY.jpg The error is at the top right hand corner.
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The site is https://englishcocker.org The issue is when i'm using Slider Revolution to design a slider, it will let me create slides OK, but won't let me preview, so unless you go in using an admin account you won't see it... should i create an adm…
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** UPDATE *** I created a simple variable product and it worked. I re-looked at the failing product and saw i was using " text " and * text * in some of the attributes.. so I took them out and the product worked again. I don't know why it …
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I'm still seeing it.. I tried adding stuff to my cart as an admin, and it shows duplicated... I logged out, and went in as a non-admin user, and it still happened. Did you re-enable the ones you say are unsupported, or did you leave the ones not su…
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i just tried using the credentials i gave you in the email... it works for me If it still fails, i'll reset the password with a less secure one. Terry https://forum.muffingroup.com/betheme/uploads/409/J2XY0V2XIIGH.jpg
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I did as you asked and re-submitted a communications email in your system including all the information you requested.
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Phil, I created a new user and did as you asked and put it in the contact form ... then i got an email from support asking me what ticket the email was under.. i replied giving them the actual URL to this string, as i couldn't find a ticket # to use…
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Phil, I need an email address as username if i create an admin account.. what email address should i use for you. Terry
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1) I have a stage environment that i tried to duplicate the issue on. Though it didn't duplicate the product image, it does show a box above the image which i found out is the image title (attached screenshot). When the cart is initially loading, t…
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I checked all my product pages, and it appears its only happening on one products image gallery.. the main product image is OK, but the image gallery has white spaces above and below each image. As this is just a calendar for 2022, and they are almo…
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Thank you that worked, but now there is a white box above and below the image... how can i remove that? Terry
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Worked like a charm... Thank you.
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Page is : https://englishcocker.org/store/ Background image is on the bottom right hand side under the Calendar product.
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Disabling the AJAX button fixed the problem. I was able to add a REQUIRED field and purchase an item and the information showed up in the cart and on the Woocommerce Orders page. Thank you for your help.
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Also.. and this only happened after the last couple of BETheme updates... when i created a WPPayForms form, and tried to preview it, it takes me to the site home page, and then shows the form at the bottom of the page in the foooter... The develope…
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Hi, I went in and disabled the Custom Variation Swatches button and tested again using a single choice field (Yes/No and not 'required').. this time it did add the product to the cart and i could navigate to pay for the product without getting an er…
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I started turning off my plugins one at a time, and it appears that the rogue plugin is the CaptainForm one, as when i turned it off, the error messages went away, and when i re-enabled the CaptainForm plugin, the errors returned. I have written to …