johnthesnowman
johnthesnowman
About
- Username
- johnthesnowman
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License key verification
We do not store any license keys, it is for verification purpose only if support expired
Where can I find my purchase code?Comments
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I ran into another issue. At some point along the way, my subpages began returning a 404 error?♂️ You have the most context on what has been going on with this site... any idea why it may have occurred/how to fix? Much appreciated!
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@Phil Was that a new update? It is updated now. Thanks! That solved one of my issues - the header appears to be working properly now. I apologize, I thought I did! I migrated the site with the All-In-One WP Migration plugin and direct via FTP. I was…
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Credentials + the support thread link have been sent. Thanks!
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@Phil Both the theme and child theme are updated and it is these above issues are still persisting. Thank you!
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Hey Phil - I purchased a new licensed and registered it, but I am still having issues: 1) The header menu is still not working properly 2) The header image on the site has seemingly disappeared (it looks like other images on the site are still ther…
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Hey @Phil - after talking to the website management company, they claim it's their company's license and not the client's. They won't give it to us. I assume I will then need to purchase another license for the site, correct?
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Thanks! 1) I just had GoDaddy turn that setting on - I then tried updating the theme, but it is still not working properly. 2) This website was provided to me by the previous website management company that held the BeThemed license. It is now sho…
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1) I tried this but received an error because of the site being over 500MB. I already have a .wpress file backup from the All In One WP Migration plugin. I also have the root files from the previous website management company. 2) I tried to do this …
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@Phil This is the exchange I had with GoDaddy regarding CURL: https://forum.muffingroup.com/betheme/uploads/233/SFZ4M23LMZ1H.png 1) The site's header is still dysfunctional 2) I am receiving the same error when trying to install the BeTheme Head…
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1) I have tried migrating it with the All In One WP Migration plugin, and I've also migrated it manually via FTP. 2) Okay. Is there any additional information I might need regarding CURL when talking to the hosting provider? I will reach out to the…
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This may be relevant as well - I just received an email from WordPress saying that my site is experiencing a technical issue: Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and…
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To give additional context, when I try installing the BeTheme Header Builder plugin I receive this error: https://forum.muffingroup.com/betheme/uploads/123/5Y31O3OCB8I8.png