Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Brandon demo. We don`t offer theme customization.

Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.

Comments not appearing
  • Hello everyone! I got a severe problem with the Brandon 1.8 theme at www.duale-seelenliebe.de .Comments are not displaying on any page, and I have no idea how to fix it. Could you please, please investigate and give me a hint why no comments are displaying on any page. It used to work and stopped working a few weeks ago, unfortunately I was not able to trace the root cause.

    Here's what I did so far:
    • Check that comments are enabled in DISCUSSION settings, individual page settings etc. = YES they are
    • Check that no CSS Override (I got a few) prevent comments from being displayed = CONFIRMED
    • Check that no plugins prevent comments from being displayed = CONFIRMED

    Thanks a million in advance!

    Christian

  • 2 Comments sorted by
  • Oh and I switched to other themes, Comments show immediately then. So something is blocking comments, and I have zero idea what it is.