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Big Issue with muffin builder

I met 2 problems with muffin builder (last version of be theme)

And of course i try deactivating all plugins before calling You

1- My builder has no sense, all blocks go under (picture) image

2- sometimes, it's impossible to grow up some blocs, like an image or a placeholder, when i click on "+" nothing happens 

Please help me !


  • Now it's a very big problem for me, nothing is possible on the builder. please help
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  • Email is in your box.
    Please help me !
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  • Email is in your box.
    Please help me ! :)
  • I see that my website is down ans all my plugins deactivated, so i imagine that you are working on the FTP? Could you send an email when the problem is fixed ?
  • Hello, i give you acces to my website yesterday (FTP + admin) and the website is still broken (nothing on the front office) And extension are still deactivated.
    Could you give me more informations ?
    It's very urgent for my client to have this website online !
  • Sorry, can i have more informations ?
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  • Ok, thank you for these informations.
    So, concretely, what did you do to solve my problem with the muffin builder?
    I don't understand the problem with the child, because, i used it on a normal way. 
    I simply added to the child some files that I modified for esthetic questions. So what do you recommend and how can you solve this problem?
    I don't do anything wrong..
    The solution is not to deactivate the chills because i need it ... And i pay for a theme who had a child ..

  • edited March 7
    After few tests, i have an idea and please could you test from your side:

    Since i install the first version of this website, once, i update the theme and after that i had few problems (like this one >

    Now, i just delete the child and reinstall it and i put my modified files into .
    And now it's working.

    IS THAT POSSIBLE that update of my theme create a bug between child and father ?
    I also see that your intervention broke 2 of my woocommerce sidebars

    (but please continue to search ...)
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