WP Bakery not updating

roye209

Hi. When I try to update WP Bakery, I get the message:

To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.

I have a new license I'm using and I don't have this license registered anywhere else.

I will send log in separately

Pablo

Hi,

Please before update disable all of the plugins and try again.

Thanks.

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roye209

It did not work. I am still getting the message below. I have sent you log in in a seperate email. Please can you help rectify this?

Downloading package from envato market...

To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.

TGMPA v2.6.1

Return to Required Plugins Installer

Bryan

You are probably updating from the wordpress>plugins panel which will not work.

You have to go to Betheme>install plugins and update the bundled plugins only from there.

cheers

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roye209

That is exactly what I did. And I just did it again. And got the same error below

Please, I provided you with login to my site. You can check and see for yourself that it doesn't work.

Thanks.

Updating Plugin: WPBakery Page Builder

You'll need to set up the MailChimp signup widget plugin options before using it. You can make your changes here.

Downloading package from envato market...

To receive automatic updates license activation is required. Please visit Settings to activate your Visual Composer.

TGMPA v2.6.1

Return to Required Plugins Installer

Pablo

Hey,

Please send us WordPress dashboard access and license key privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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roye209

I sent it to you the moment I put in this request. And now I have sent it again. As someone who has bought over 10 licenses this is extremely frustrating that I have to go through all these hoops and back and forth for a simple problem especially after I told you I had tried all you've told me to try. 

Bryan

Well, we disabled all of your plugins and then went to betheme>install plugins. We updated the WPBakery Page Builder without problems, here is a screen: http://prntscr.com/k7dxjr

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Pablo

This is normal procedure - please do not be mad.

We have to advice first few steps because usually most of issues can be fixed without our

dashboard access.

Cheers.

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roye209

Thanks. I did the exact same thing. Not sure why it didn't work