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Install of WPBakery Page Builder not working

Hi
I cant install the WPBakery Page Builder plugin. It gives the following :

Download failed. cURL error 56: Recv failure: Connection reset by peer

I have checked with my hosting provider and cURL is enabled. My theme is also activated.

Please assist

Comments

  • Please sign in to see answear!
  • I have done so. The only plugin that wont install is WPBakery...... not sure what else to do?
  • edited August 20
    Please sign in to see answear!
  • API server connection is green

    How do I add an attachment to this discussion (for the system status screenshot request?) Just pasted as text for now



    Server Environment


    • Server Info
      nginx/1.14.0

    • MySQL Version
      5.5.5

    • PHP Version

      7.2.7-0ubuntu0.18.04.2

    • PHP Memory Limit

      256 MB

    • PHP Time Limit

      300

    • PHP Max Input Vars

      5000

    • WP Max Upload Size
      64 MB

    • cURL Yes


    • DOMDocument Yes


    • php.ini values are shown above. Real values may vary, please check your limits using php_info().

      For more details about file creation, please see this tutorial.


    WordPress Environment



  • Please sign in to see answear!
  • edited August 22
    Used a child theme. I did switch it over and it made no difference. Hosting provider says there is nothing on their side preventing the install..... so now I am stuck in the middle with no resolution.....

    I have also tried on my other website that uses the BeTheme to update WPbakery Page Builder plugin and I get the same error.....Please check to see if there is an issue with your api and WPbakery installs/updates...
  • I have just installed the layer slider on my site and it worked perfectly... so I assume the wpbakery installs in the same way using your api so I dont think it can be a hosting issue.
  • Please sign in to see answear!
  • So I asked the hosting provider to increase the php time limit from 300 to 600 and wpbakery installed successfully.

    So know you know what the fix is and I hope this can help others who have had the same issue.
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