Missing file - image - after installation Pre-built Website "Shop: Be Store"

supergtx

Hi ,

I installed the latest version of Be Theme, Version 21.0.3,

installation was successful, even the necessary plugins.

I installed through the "Pre-built websites" function, BESTORE.

The installation was successful, without errors, but there are no images (logo, zoom box, product image).

I saw the affected folders in ftp, but there are no files.

I attach screen shot and domain

site: https://ricameriamarcopolo1.a2hosted.com

screen shot server environment
https://prnt.sc/m8mkwp

installed plugin
https://prnt.sc/m8mkp5

screen instalation theme Be Store - Shop
https://prnt.sc/m8ml4t
https://prnt.sc/m8mle7
http://prntscr.com/m8mlk1
https://prnt.sc/m8mlpr

ftp
https://prnt.sc/m8mm3s
https://prnt.sc/m8mmay

I kindly ask for support for the resolution

thank you

Pablo

Hi,

Were the plugins up to date while downloading the "pre-built website" ?

Also, did you install some third-party plugins before that?

Thanks

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supergtx

Hi Pablo,

here find the php configuration

https://ricameriamarcopolo1.a2hosted.com/wp-content/themes/phpinfo.php

I updated the theme at latest version, but the problem the problem remains. 

It seems strange that he did not just copy the images of the logo, the products, the images used for Zoom boxe on the home page and he did not configure the form mailchiamp ([mc4wp_form]).

The only plugin installed before the thema was "A2 Optmized" was uninstalled.

Thanks for support

Pablo

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

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Thanks

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