Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Missing file - image - after installation Pre-built Website "Shop: Be Store"

Hi ,

I installed the latest version of Be Theme, Version 21.0.3,
installation was successful, even the necessary plugins.

I installed through the "Pre-built websites" function, BESTORE.
The installation was successful, without errors, but there are no images (logo, zoom box, product image).
I saw the affected folders in ftp, but there are no files.

I attach screen shot and domain

screen shot server environment
https://prnt.sc/m8mkwp

installed plugin
https://prnt.sc/m8mkp5

I kindly ask for support for the resolution
thank you

Comments

Sign In or Register to comment.