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Missing file - image - after installation Pre-built Website "Shop: Be Store"

Hi ,

I installed the latest version of Be Theme, Version 21.0.3,
installation was successful, even the necessary plugins.

I installed through the "Pre-built websites" function, BESTORE.
The installation was successful, without errors, but there are no images (logo, zoom box, product image).
I saw the affected folders in ftp, but there are no files.

I attach screen shot and domain

screen shot server environment

installed plugin

I kindly ask for support for the resolution
thank you


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