'Builder >> SEO' tab missing on 1 of 2 sites

maxiwalker

I have 2 websites that use BeTheme/Muffin Builder. 

Both websites are up to date, with version 1.6.1.1 installed. But on one site, the 'Builder >> SEO' tab is missing from the WordPress editor. It's showing up on the other site.

Missing: https://www.maxiwalkeruniform.com/wp-content/uploads/2019/03/missing-tab.png

Showing up: https://www.maxiwalker.com/wp-content/uploads/2019/03/builder-seo.png

Both screenshots are from today. Why did the tab disappear on one site, but not the other?? (I have the Classic Editor plugin installed) How do I get it back?

I've also noticed that my menu is different on the 2 sites, but both have up-to-date plugins and are on the latest WordPress version. Screenshot: at https://www.maxiwalkeruniform.com/wp-content/uploads/2019/03/Untitled.png

Why is this?

Pablo

Hi,
That's because one of the websites is up to date (after the Gutenberg update, http://prntscr.com/n0vf94), check this topic:
https://forum.muffingroup.com/betheme/discussion/33972/yoast-seo-and-muffin-builder-builder-seo#latest

And the second one is with the old theme(http://prntscr.com/n0vfow), and it's not registered, so please update it to the latest version and activate your theme.
Thanks

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maxiwalker

How is possible for the theme to be installed but not registered? (I did not install the theme on the older one)

How do I register the theme? I have the purchase code.

Pablo

You have to register your theme to update the theme.

To register it, please go to the BeTheme > Dashboard

http://prntscr.com/n41pd4

Thanks

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maxiwalker

I do not have a dashboard option. 

https://drive.google.com/file/d/1MmOzobR0hUgPxQ3G7Uz0OqGzCC-L9xqB/view?usp=sharing

Pablo

Please update your theme to the newest version - as Can I see, your theme is way too old.

Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the
files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a
fresh copy. Do not overwrite files.

thanks

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maxiwalker

I got it figured out with my hosting provider. My older website www.maxiwalker.com is now up to date. Thank you for the help.