Muffin Builder not saving content

organiclicks

Hello, Muffin builder is giving me issues with saving. It does not save the content and loader keeps loading forever.

This is a brand new site with the latest wordpress and betheme. It was working fine but having this issue since the morning.

organiclicks

By the way, my max input variables is set to 5000.

Bryan

Hello,

sorry but the video and the link does not work.

Please disable all plugins first and then check again.

thanks

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organiclicks

Check now. The video and link should be working. Also, I tried disabling all the plugins. The issue persists.

organiclicks

Hello, I haven't heard from you again? I have tried everything. Removed theme files and installed the theme again. Increased PHP variables and limits. Your support system is really disappointing.

Pablo

Our work time is mentioned in the themeforest above the "Changelog"

Check here: https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/7758048#item-description__changelog

It looks like the problem is related to your hosting provider.

Can you ask him about some logs? - he should recognize the problem and fix it.

Also, please send us what he told.

Thanks

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organiclicks

It does not seem to be a hosting problem. I just figured out that the Muffin Builder is working fine for all the other pages and also new pages. This problem is happening just for the homepage.

organiclicks

Pablo

Hi,

Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. Remember to also send your license key and Wordpress admin login credentials. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.

Notice!
1. Attach your license key and the WordPress admin login credentials.
2. Send a link to this discussion, so the email support knows where to look.

Thanks

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Pablo

Hi,

I was on your website and the problem is related to the hosting provider.

I cannot even create a page in wordpress using the "Twenty Nineteen" theme.

Please contact your hosting provider and ask them about it, they should recognize the problem by looking at the logs.

Thanks

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organiclicks

Thank you. You were right.

For anyone having the same issue, it was my server's issue:

I contacted support and they said:

"Accoding to my check, the issue was related to the triggered Mod_security rule. This result seems to be a false-positive one. Please allow me 3 minutes to add this rule to the whitelist for your account."

Mod_security basically is used to prevent injection attacks.

After this everything was back to normal.

Thanks!

Pablo

Glad to hear that.

Is there anything else I can help you with?

Thanks

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