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Deregister licence: Referer domain is different than registered domain

Discovery4_Discovery4_
in General info & installation
Hello

Website http://www.traveldesigner.com was created using BeTHEME. The dev bought the theme on his own Themeforest account and registered the theme to this domain.

Now we can't get hold of the dev any more but we still want updates to the theme. So we bought a new licence on Themeforest. I am trying to DEREGISTER the his old licence and put in the new one, but it's not allowing me to do it.

The error is:

Referer domain is different than registered domain. Please contact us using contact form on our Themeforest profile page:
https://themeforest.net/user/muffingroup

Please can you help?

Comments

  • PabloPablo
    Hello!

    If you are having issues with deregistering your license key, want to manage your license key or most important, you want to deregister a website that has been removed without deregistering it first, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest

    There you will find instructions and a link to our license tool.

    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • Discovery4_Discovery4_
    Hello
    Thank, you, yes I tried that first.

    I can't see what the old licence number is, because on the wordpress installation it is half hidden, so it looks like this:
    8d666899-d24c-****-****-************

    The person (old dev) that added it is no longer contactable, so I have nothing more to go on. When I try to deregister it using the blue button, it gives me an error. 

    The new licence the client has bought has not been registered to this site so the link you shared also shows up nothing.

    I just need to deregister the old licence please? Can you help?
  • PabloPablo
    If you don't have full length of the license key then you will not be able to deregister the license key.
    But, try to update the theme, if it will fail, then whole license key will be displayed in the URL, so you will be able to copy and paste it in our api key.
    Thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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