Unable to update theme and bundled plugins

showmeitaus

Hi,

I'm unable to update BeTheme on my website and the bundled slider revolution and layer slider. Other themes and plugins update successfully on the site, i have logged a ticket with site ground the web host i use but they have been unable to resolve.

Thanks,

Andrew

Bryan

Hello Andrew,

what happens when you try to update? Is there a error message?

Please paste it here.

thanks

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showmeitaus

Hi,

for the two slider updates it stops at:

Updating Plugin: Layer Slider

Downloading update from http://api.muffingroup.com/plugins/download.php?code=f89d5d1f-8d82-4457-8c9f-422f&plugin=LayerSlider…

AND

Updating Plugin: Slider Revolution

Downloading update from http://api.muffingroup.com/plugins/download.php?code=f89d5d1f-8d82-4457-8c9f-422c071faf

The Theme has a similar sort of issue - once a timeout message was seen.

Thanks,

Andrew.

Bryan

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

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showmeitaus

Thank you!!