Slider and some contents not show

andysu

dear sir 

slider and some contents not show in my website after we import template,what can i do ?

Could you pls visit my website and check   https://chinasmachine.com/    and  https://themes.muffingroup.com/be/pharmacy/

 In HOME page,the  Slider NOT show, also when i click "Show all" button, it will be 404 Not Found

  IN PRODUCT & Article page, when i click ,it show me empty

  WE USE SiteGround Hosting

   what can i do  ?  hope get your advice 

TKs in advance

 regards 

su

Pablo

Hi,


Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

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andysu

Hi Pablo

Tks for your kindly reply

Now my website (https://chinasmachine.com/)main problem is Slider not show in home page and other page after i imported  Demo ,in fact i try many times  reset WP and import new demo,but all the time not successful,we think its block  by some unknow reason

Pls check the following Screenshot for my WP system and server

https://snag.gy/41v2Td.jpg

https://snag.gy/jUikB4.jpg

We are waiting for your fast reply

Tks

Andy

Pablo

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Also, can we import new demo? I mean, we'll have to remove all of the content and theme options to do that.

Thanks

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andysu

sir

we alreay send my WP dashboard link: https://chinasmachine.com/wp-admin/ and forum discussion link as your requestment, also you can import any demo,we hope can slove this problem ASAP

Tks in advance

Pablo

You didn't send us your login credentials.

Please send them one more time, but now include them in the message.

Thanks

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andysu

i am sorry i don't know how to get my login credentials,could you pls show me screenshot how to get it ?

i only click     and send message in this website

andysu

also we checked our website,we find two errors,i dont know what's means,pls check it 

https://snag.gy/RyuTF5.jpg    ,is it possible problem lead to Slider not show in our home page ?

pls tell me how can i get my login credentials

tks

Pablo

The login credentials are your credentials which you are using to log in on your page. (Your login and password to /wp-admin)

We need it.

Thanks

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andysu

my user name and password  ?  

we send it to there or through  the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact   ?

andysu

we already send my user name and password   through  the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact 

Pablo

Okay, we know what can be the reason.

Your database is corrupted and any options from RevSlider are not working, even global settings of that slider.

So, please, remove the BeTheme and Wordpress completely through the FTP.

Then, clear (or create new) database and install it from beginning (WP and BeTheme)

Thanks

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Pablo

Yes, right there.

We'll reach you when it will arrive to us.

Thanks

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andysu

According to your suggestion,    your suggestion   remove the BeTheme and Wordpress completely through the FTP.Then, clear (or create new) database and install it from beginning (WP and BeTheme)   But its same problem that RevSlider is still not show

pls see the screenshot: https://snag.gy/h8Pkti.jpg

 After i refresh my SG hosting,pls see the  SERVER Enviroment    https://snag.gy/CPo58Y.jpg

should i send you our new user name  and password  in the message  ?

what can i do now  ?

Pablo

Did you install it on new database?

Sure, send it through the contact form.

Thanks

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andysu

yes new database new WP,new theme

Pablo

Please, send us your license key and ftp access - we need it for further investigation

Thanks

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Pablo

Please, send your login credentials once more.

Thanks

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andysu

ALREADY SEND MY SG hosting address,  FTP,WP user name PAssword, Item purchase code

what else do you need pls feel free contact me

Bryan

Yes, we have tested your website, and it looks like it is the hosting fault. There must be some kind of cache or optimization on the server side because if we even install Revolution Slider version 6 the same problem appears. Also, when we activate a standard wordpress theme like 'twentyseventeen' this issue also persists, so this is not a direct theme issue. Please contact your hosting provider.

thanks

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andysu

I reset my SG Account,installed new WP and
Betheme,the same problem again for Slider can’t show in my homepage,You can use Browser Checker to check our
homepage,it said it’s “Uncaught TypeError: Cannot set property 'cssText' of
undefined”  I find all error link point
to wp-content/plugins/revslider/public/assets/js/jquery.themepunch.tools.min.js?ver=5.4.8.3:103(or
60 or 104),so I think it’s problem for plugins of revslider ,pls see the
shootscreen   https://snag.gy/yOYgSs.jpg    What can I do now ?

Bryan

Hey,

I have looked everywhere. This is only a plugin issue because it does not work on any theme.

We have never seen this issue, as well as the plugin author.

I have found one record on the RS plugin comments page:

https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380/comments?page=969

By the user : motor13

He noticed this 22 days ago so maybe this is something new and nobody yet managed to see it.

I would suggest you write an email to : [email protected]

Let them know what is happening, send them screenshots, the link I have pasted above and a link to this topic.

We will include the newest version of Slider Revolution 6 tommorrow so please first wait and update the plugin. Maybe this issue was only in this version of the plugin.

thanks

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andysu

the Slider Revolution support team reply me following:

 Thanks for using Slider Revolution. As you have received our plugin via a theme purchase, there are two options:

1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.

2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us here https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380 . The license key you receive will allow you to activate the plugin backend and will unlock the automatic update feature for you. When commenting on the Envato item page or submitting a ticket to our support system https://themepunch.support . Also, as a premium member, you’ll receive the benefits listed here https://revolution.themepunch.com/direct-customer-benefits/

We hope that this clears things up a bit! ​

Best regards,
KC Chai
ThemePunch

Bryan

Hey,

they must be joking with an asnwer like that. Did you mention about the plugin not working on any theme? Also, did you mention that one of their users also had this problem?? They only want users to buy the plugin, regardless that the bundled one is the same plugin.

We cannot do anything about that, the only thing we can think of is the hosting. It is a very isolated issue and even updating the plugin to the newest version will not help.

Our hands are tied. We would suggest you change the hosting or if you do not want to use BeTheme, we can offer a refund.

thanks

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