Slider and some contents not show

andysu · July 2019

dear sir

slider and some contents not show in my website after we import template,what can i do ?

Could you pls visit my website and check [Links visible only for registered users] and https://themes.muffingroup.com/be/pharmacy/

In HOME page,the Slider NOT show, also when i click "Show all" button, it will be 404 Not Found

IN PRODUCT & Article page, when i click ,it show me empty

WE USE SiteGround Hosting

what can i do ? hope get your advice

TKs in advance

regards

su

Pablo · July 2019

Hi,

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health [Links visible only for registered users]
2) Click at the “Info” on the top of the page and open the “Server” tab [Links visible only for registered users]
3) Take a screenshot of the content inside that ‘Server’ tab [Links visible only for registered users]
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

andysu · July 2019

Hi Pablo

Tks for your kindly reply

Now my website ([Links visible only for registered users])main problem is Slider not show in home page and other page after i imported Demo ,in fact i try many times reset WP and import new demo,but all the time not successful,we think its block by some unknow reason

Pls check the following Screenshot for my WP system and server

[Links visible only for registered users]

We are waiting for your fast reply

Tks

Andy

Pablo · July 2019

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at [Links visible only for registered users] and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Also, can we import new demo? I mean, we'll have to remove all of the content and theme options to do that.

Thanks

andysu · July 2019

sir

we alreay send my WP dashboard link: [Links visible only for registered users] and forum discussion link as your requestment, also you can import any demo,we hope can slove this problem ASAP

Tks in advance

Pablo · July 2019

You didn't send us your login credentials.

Please send them one more time, but now include them in the message.

Thanks

andysu · July 2019

i am sorry i don't know how to get my login credentials,could you pls show me screenshot how to get it ?

i only click and send message in this website

andysu · July 2019

also we checked our website,we find two errors,i dont know what's means,pls check it

[Links visible only for registered users] ,is it possible problem lead to Slider not show in our home page ?

pls tell me how can i get my login credentials

tks

Pablo · July 2019

The login credentials are your credentials which you are using to log in on your page. (Your login and password to /wp-admin)

We need it.

Thanks

andysu · July 2019

my user name and password ?

we send it to there or through the contact form which is on the right side at [Links visible only for registered users] ?

andysu · July 2019

we already send my user name and password through the contact form which is on the right side at [Links visible only for registered users]

Pablo · July 2019

Okay, we know what can be the reason.

Your database is corrupted and any options from RevSlider are not working, even global settings of that slider.

So, please, remove the BeTheme and Wordpress completely through the FTP.

Then, clear (or create new) database and install it from beginning (WP and BeTheme)

Thanks

Pablo · July 2019

Yes, right there.

We'll reach you when it will arrive to us.

Thanks

andysu · July 2019

According to your suggestion, your suggestion remove the BeTheme and Wordpress completely through the FTP.Then, clear (or create new) database and install it from beginning (WP and BeTheme) But its same problem that RevSlider is still not show

pls see the screenshot: [Links visible only for registered users]

After i refresh my SG hosting,pls see the SERVER Enviroment [Links visible only for registered users]

should i send you our new user name and password in the message ?

what can i do now ?

Pablo · July 2019

Did you install it on new database?

Sure, send it through the contact form.

Thanks

andysu · July 2019

yes new database new WP,new theme

Pablo · July 2019

Please, send us your license key and ftp access - we need it for further investigation

Thanks

Pablo · July 2019

Please, send your login credentials once more.

Thanks

andysu · July 2019

ALREADY SEND MY SG hosting address, FTP,WP user name PAssword, Item purchase code

what else do you need pls feel free contact me

Bryan · July 2019

Yes, we have tested your website, and it looks like it is the hosting fault. There must be some kind of cache or optimization on the server side because if we even install Revolution Slider version 6 the same problem appears. Also, when we activate a standard wordpress theme like 'twentyseventeen' this issue also persists, so this is not a direct theme issue. Please contact your hosting provider.

thanks

andysu · July 2019

I reset my SG Account,installed new WP and
Betheme,the same problem again for Slider can’t show in my homepage,You can use Browser Checker to check our
homepage,it said it’s “Uncaught TypeError: Cannot set property 'cssText' of
undefined” I find all error link point
to wp-content/plugins/revslider/public/assets/js/jquery.themepunch.tools.min.js?ver=5.4.8.3:103(or
60 or 104),so I think it’s problem for plugins of revslider ,pls see the
shootscreen [Links visible only for registered users] What can I do now ?

Bryan · July 2019

Hey,

I have looked everywhere. This is only a plugin issue because it does not work on any theme.

We have never seen this issue, as well as the plugin author.

I have found one record on the RS plugin comments page:

[Links visible only for registered users]

By the user : motor13

He noticed this 22 days ago so maybe this is something new and nobody yet managed to see it.

I would suggest you write an email to : [email protected]

Let them know what is happening, send them screenshots, the link I have pasted above and a link to this topic.

We will include the newest version of Slider Revolution 6 tommorrow so please first wait and update the plugin. Maybe this issue was only in this version of the plugin.

thanks

andysu · July 2019

the Slider Revolution support team reply me following:

Thanks for using Slider Revolution. As you have received our plugin via a theme purchase, there are two options:

1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.

2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us here [Links visible only for registered users]’ll receive the benefits listed here [Links visible only for registered users]

We hope that this clears things up a bit!

Best regards,
KC Chai
ThemePunch

Bryan · July 2019

Hey,

they must be joking with an asnwer like that. Did you mention about the plugin not working on any theme? Also, did you mention that one of their users also had this problem?? They only want users to buy the plugin, regardless that the bundled one is the same plugin.

We cannot do anything about that, the only thing we can think of is the hosting. It is a very isolated issue and even updating the plugin to the newest version will not help.

Our hands are tied. We would suggest you change the hosting or if you do not want to use BeTheme, we can offer a refund.

thanks

Slider and some contents not show

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