Deregister / Register domain

edited August 2019 in Theme support
Hi there! After a successful installation of the theme in a temporary url, we need to have the site in production, with a different url. After migrating the site to production, theme updates did not work. When looking at the site registration url, it showed the old url, which means that we need to unregister the purchase code linked to the temporary url and register it in the production url. The problem is that after deregistering the theme, it is still associated with the old url. How can we solve it?

Comments

  • Hello,
    this is because you most likely did not deregister the license key before moving it.
    Please deregister it from your dashboard on the temp server and then on the main domain, this way you will be able to register this key on the main domain.
    You can only use one key per domain.
    thanks
Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.