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No plugin updates, but site is registered fine

Hi,

For a long time now I don't get any updates of the plugins included with the theme. Everytime I want to update a plugin, I download the updated version from other sites, that I use the plugin. I have no idea what to do, I have already tried to delete the theme entirely and then re-install it.

Kind Regards,
George

Comments

  • Please sign in to see answear!
  • Hi Pablo,

    Thanks for the reply. I did not add a link cause I didn't think it would help. Here's the link www.serialpixels.com and here's a snapshot https://snipboard.io/VX9P02.jpg

    Kind Regards,
    George


  • Thanks Pablo,

    Can you plz elaborate more about the holding cache, cause I have other sites with betheme in the same server and they update just fine. What exactly do we have to do?

    G.
  • I'll do whatever you said and I'll let you know, how it went. If I still don't get updates, I'll write it here.

    G.
  • edited September 2019
    Hi Pablo,

    I uninstalled the plugin but have a look of the version it will install for me! It's 5.5.2! And the it installs 6.0.2! There is definitely something wrong! 
    image
  • Hi Pablo,

    I have send you the credentials, what link do you need on this page?

    Kind Regards,
    George
  • edited September 2019
    Pablo,

    If you read above, I managed to update them, but there were some issues. Plz try to remove them and then check the version that says it will be installed, it is an old one! Then after you install them, you will see that it will install the latest version. This is kind weird...

    There are no cache problems anywhere. I have double checked.

    G.
  • Pablo,

    Please read the conversion from the start. You are not following me. Just remove the plugins and you will see what I mean, or just see the screenshot above. It will say that it will install version 5.5.2, bit it will install the 6.0.2 one! Same with the other plugins. I have about 7 installations of betheme, and they are all working just fine. Same server, same setup. This one is not! I also tried to remove the whole theme and re-install it, but nothing is fixed.

    Please see the whole picture, not just the latest updates. Otherwise, we will leave it here and on the next update I will come again, saying the same things and bothering you. 

    Thanks
  • edited September 2019
    Please sign in to see answear!
  • Thank you Bryan,

    Let me know if you find something.Just keep in mind that the issues shows only on 1 website, the rest are working just fine.

    Kind Regards,
    George
  • Hi guys,

    I return with the same issue once again. Revolution slider has an new version (6.1.2), but it doesn't show on my plugin updates on the specific site. I just finished updating the other sites.

    Looking forward for your reply.

    Kind Regards,
    George
  • Please sign in to see answear!
  • Hi Bryan,

    I have only one question. If I had just this site, on this server, would your answer be the same?

    I don't "care" if other users have the same, issue, cause I have it!

    You had also disabled all other plugins and the issue remains (we use the same plugins on all our sites). We had removed the whole website twice, we reinstalled everything and still nothing (deleted all dbs etc, totally removed everything). It's not like we haven't tried before we came to the creators for help.

    You reply is quite important to us, cause thank god this is our own website! We can't have such an issue with a client's website in the future.

    Kind Regards,
    George
  • Please sign in to see answear!
  • I never said that you don't care. On the contrary, I said that you help!

    We removed everything! db's, files, and re-installed from scratch. We even installed just the theme, with no 3rd party plugins and the problem remained!

    Is there a chance that this is an issue with the registration number? Can we cancel this one and get an new one, to try this solutions also?

    G.
  • edited October 2019
    FYI, we tried another theme and everything is updating just fine...This is why is so weird to us all!
  • Please sign in to see answear!
  • - We have tried registering and registering the theme again with the same key, with plugins and without plugins at all, didn't work.

    - We haven't tried with a new domain, cause that will actually be another website. All other websites, new and old are working just fine, that makes us really crazy!!! We just created a new one, just check the screenshot https://snipboard.io/5C2QW9.jpg

    We will check wordfence again...


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