Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Contact form 7 problem - only responsive- without console error

Good afternoon,
A client contacted me because now the contact form 7 in responsive has stopped working.
I have been able to verify that it is true and not only happens to him, but to all the clients with whom I have the latest version of BeTheme installed.
I have the badge of GR3 visible, perfectly configured, updated plugins ... all perfect in terms of installation.
The problem is that I don't have any console errors and the form works perfectly on my desktop. But, for example, if I emulate a mobile with google chrome or if I try it directly from a mobile (whatever the brand) and even having removed caches, try to deactivate plugins, etc ... it doesn't work.
Desktop only
Very rare.
This is one of the addresses in which it does not work in mobil (I repeat, even if it is emulated with a desktop browser) but in desktop.

Thank you


WP 5.2.3
BT 21.3.5
CF7 5.1.4

Comments

  • Please sign in to see answear!
  • Hello,
    How could you test it if you didn't send any information?
    I have not received anything or see that any attempt has been made with the form.
    I would like to know what you tried, since what doesn't work is sending information from mobile devices.
    Thanks.
  • Please sign in to see answear!
  • edited September 9
    Hi, thanks for the answer.
    In fact, it marks me as spam too, and the CF7 is perfectly configured (I have been working with it for years).
    I know that the change towards responsive is done through css but it is rare that without emulating a mobile device I can send without problems and emulating a mobile or tablet if I mark it as spam.

    What do you think about respect?

    Question:
    Are there any settings that I need to play in BT?
    The problem only happens to me when I work with Recaptcha v3. What I did was generate keys for v3, modify them in CF7 and, in form creation, modify shortcodes.

    PD: this happens to me with all the clients that have BT and CF7.
  • Please sign in to see answear!
Sign In or Register to comment.