Update/license renewal question

annmills

I notice that in Envato Market, all of my BeTheme licenses are showing that there is 8 months of support remaining. However, when I check my licenses, some show expired and I am not able to update these themes. Do I need to purchase a new license key and enter it for the sites which are showing expired? Or is there a way to extend the license key that is there if it has already expired. Also, is there a reason that Envato shows I have support time remaining, but yet the license shows expired. Thank you. 

Pablo

Hello,

The license which will expire, is just a license for support forum - your BeTheme license allows you to download/update the plugins/theme whenever you want - it's a life-time license.

Thanks

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annmills

Thanks, Pablo. Here is the error I received when I tried to update the theme: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Pablo

Hi,

Please contact your hosting provider and check if the current PHP version on your server has CURL enabled.

thanks

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annmills

Hi Pablo, I spoke with them, and they said CURL is not enabled. 

Pablo

Then they have to enable it for you - it's required for successfully updating the plugins.

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annmills

OK, thank you, Pablo. I will call them. 

annmills

CURL is enabled, and when we tried to update the theme, we received this error again. Do you have any idea what the issue might be? We are able to update the theme manually, but we cannot use the Update feature in the WordPress theme dashboard. Thank you. 

The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

Pablo

Hi,


Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health http://prntscr.com/nlyb22
2) Click at the “Info” on the top of the page and open the “Server” tab http://prntscr.com/nlybm2
3) Take a screenshot of the content inside that ‘Server’ tab http://prntscr.com/nlybyr
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

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annmills

Thank you. Here it is: https://snipboard.io/brLgV1.jpg

Pablo

Hey,

Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

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Pablo

So, after further investigation We think, that the problem is still on the hosting provider side.

The connection is refused by this error, which is not a theme issue at all.

Also, the zipArchive is still not enabled - it will be required while the updating the theme or installing the pre-built website.

Can you contact them once more and ask them about some logs?

They should investigate the problem after looking at them, it would enlight the source of the problem.

Thanks

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annmills

I will and thank you. 

annmills

Thank you, again. Once ZipArchive was enabled, the theme was easily updated. I very much appreciate your help.