Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our BeTheme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check Support Center.
2. Check on forum if discussion has not been created before. Use the forum Search on the right.
3. Read carefully the documentation included to package.
4. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
5. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Update/license renewal question

I notice that in Envato Market, all of my BeTheme licenses are showing that there is 8 months of support remaining. However, when I check my licenses, some show expired and I am not able to update these themes. Do I need to purchase a new license key and enter it for the sites which are showing expired? Or is there a way to extend the license key that is there if it has already expired. Also, is there a reason that Envato shows I have support time remaining, but yet the license shows expired. Thank you. 

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