Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Background color not showing up in mobile after WPBakery plugin is upgraded to the latest version

Hello,

I have an issue with the WPBakery Page Builder: Background color for sections are not showing up on mobile or when you shrink the desktop browser screen size to <768px, after WPBakery plugin was upgraded to the latest version. 

I contacted the WPBakery support and here is their reply:

"The
issue is because the older visual composer (now WPBakery Page Builder) is
modified by the theme author by customizing the existing elements and adding
the new one's. Now when you update it, the customization made by the theme
author is lost which causes the issue. You can check it with the theme author
if there is any way to preserve the customization done by him with the latest
version, so that such an issue can be avoided at your end."

Background color showing on the site that has the WPBakery NOT upgraded: https://coventornew.wpengine.com/
Background color not showing on the site that has the WPBakery upgraded: https://coventornew.staging.wpengine.com/

Screenshots of the issue attached. 

Working:
image

Not working:
image

image

Comments

Sign In or Register to comment.