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How to Retrieve files for site that were done with be theme.


I had my site built 5-6 years ago by a company. I dont have a contact with them anymore. 
When I needed to do update, I purchased BeTheme license. Web designer who works on it now asks for files that were created when website was initially built, in order to update the site. They suggested to contact you to see if there there a way to retrieve files for my site so they can update Be Theme that I got . Any suggestion? What information you need form me?  Thank you 
my site 


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