Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our BeTheme demo. We don`t offer theme customization.


Before creating a new discussion, please:
1. Check Support Center.
2. Check on forum if discussion has not been created before. Use the forum Search on the right.
3. Read carefully the documentation included to package.
4. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
5. You can post on forum only after registration (you need purchase code to register) .


NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.


IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Content being ERASED and disappearing!

So I have used your themes for years, I know them inside and out and last night what has happened has never happened before and its still happening. All the content I created is being erased. It's just the content created after your most recent update but this was over 20 hours of website building. So me not connecting this issue to the theme I started trouble shooting and deactivating plugins and testing everything but of course this didn't work. Please keep in mind i have used your themes many of them on all my sites for years so I know what plugins work well and don't work well with your theme. So finally I go to the front page and I thought ok Ill rebuild and sure enough it erased it again after a hour.

So not only can you not configure the one page menu but when you try to it erases all or half of the content where you apply the custom id. If you save the custom id, as a example the word "blog" in the custom id, it will erase that whole column! This has been a horrible issue and needs fixed asap because its erasing my site little by little and all my work is gone. I have attached a screen shot of what the site did look like before it started erasing, also attached my server status. Like I said This is Not on my end this is a theme issue and it's deleting my work and I need it to stop. Also it will not store it in the revisions so I can't even recover my page because the theme isn't storing the changes since its making them itself. Please advice me on what to do to fix this asap before all of my work is erased.

Comments

Sign In or Register to comment.