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Unable to update theme

Hello, We are running into an issue, when trying to install a theme update, there us an error coming up saying "Update failed: The package could not be installed". We currently have version 21.1.4, and are running the site on Wordpress 5.5.1 Please help!


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  • edited September 2
    I am having this issue on many of the sites I have registered - and YES, I have purchased individual licenses for each. 

    This process doesn't work because when I try to deregister from the licensing site, I get a message that says "Your site still uses BeTheme. Please delete all theme files before deregistration." 

    Additionally, when I try to deregister from within WordPress, I get a message that "Referer domain is different than registered domain."  However, if you look at the license page, it shows the correct domain with the correct license. 

    I really shouldn't have to delete all the theme files in order to fix this... is there an updated way to make this work? Again, this is happening on several of the 14 sites where I have registered BeTheme licenses.
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