Theme is not saving.
Video to show the issue:https://www.loom.com/share/b0242a79c88b4a419960d82c98c4f206
When we click the update page, it just keeps on spinning ?!
PHP Max Input Vars:[?]10000 already set.
ordPress EnvironmentHome URL:[?]https://itaxymas.comSite URL:[?]https://itaxymas.comWP Version:[?]5.6WP Multisite:[?]–WP Memory Limit:[?]768 MBWP Debug Mode:[?]✔Language:[?]en_USServer EnvironmentServer Info:[?]ApachePHP Version:[?]7.3.26PHP Post Max Size:[?]256 MBPHP Time Limit:[?]3600PHP Max Input Vars:[?]10000SUHOSIN Installed:[?]–MySQL Version:[?]5.7.32Max Upload Size:[?]256 MBDefault Timezone is UTC:[?]✔fsockopen/cURL:[?]✔DOMDocument:[?]✔Remote Get:[?]✔ThemeName:BeThemeVersion:14
Comments
Hello,
From the video I can see that you are using old version of Betheme.
Please, update it. Head to the link we provided below, there you will find all of the informations how you can update the theme successfully
https://support.muffingroup.com/faq/how-to-update-betheme/
Moreover, please share with us your PHPINFO file, it's really necessary right now.
If you do not know how to do it, please check this topic:
https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/
Thanks
Here is the info php.
Is there a way to fix this without updating the theme. I just afraid some customization from the previous developer will be erased
Please, turn off all of the plugins, and check if this issue still appears.
If this will not help then it means that probably this very old version of Betheme is causing this issue, and it need to be updated.
If you are afraid of losing something from your Bethem, you can do a backup of your website using Duplicator plugin.
https://wordpress.org/plugins/duplicator/
Thanks