Theme Version: 22.214.171.124 don't work as expected... No menue and big header
since the latest update my Wordpress Website (https://www.hypnosewelt-frankfurt.de ) has a lot of problems. The pages are displayed without a menue in some browsers and with a big haeder. I use WPBakery for the page generation and they point to you as a Theme provider.. ( See Mail )
The website was ok before
I need to get this fixed asap because this is my bussines website.
WPBakery Page Builder 6.8
Mail from WPBakery:
The issue is because the older WPBakery Page Builder is modified by the theme author by customizing the existing elements and adding the new one's. Now when you update it, the customization made by the theme author was lost which causes the issue. You can check it with the theme author if there is any way to preserve the customization done by him with the latest version, so that such an issue can be avoided at your end.
Your ticket (#114713) has been updated. To add additional comments, reply to this email.
On Sun, 30 Jan at 12:25 AM , Kundrikova <[email protected]> wrote:
1. in the last version the Editor and the result of the page are not the same !
Die preview is ok, but in the live version the Header is 4 times bigger and there is no menue in Edge Browser! The Rendering-Engine zeigt in Chrome und Firefox zwei Header an! (this has changed in the latest Version )
Wrong Header without menue!
Please Help !
Thanks in advanced.
If you need additional information please contact me