Unable to click the checkbox "Open link in a new tab"

maeteo

Hi Support,

As the title stated above, can you assist to check on my website https://library.sim.edu.sg/ the checkbox in cms why it is unable to click?

In the admin user, there is a checkbox "Open link in a new tab" but unable to click, whereas in other newly added users, no checkbox for them to click.

You can have a look on the screenshot below:

Admin user: https://paste.pics/6a06cbaa46e1afe963d54379b7ee3d0c

Newly added users: https://paste.pics/79dca8b77d288f20e495df95a25b554e

Appreciate your help.

Pablo

Hello,

Did you test it while all of the plugins are disabled? Do not forget about clearing the cache.

Also, let me understand, that checkbox is visible for all of the new created users and only admin can see it?

thanks

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maeteo

Hi Support,

I have done the steps above, however, the issue still persists.

Both the admin and new created user are supposed to see the same features. In my case, only the admin is able to see the checkbox, and the other users are unable to see it.

Thanks.

Pablo

The problem is surely related to wrong "Screen Options" configuration and it is not a theme issue at all, but WP.

Please, go to the Appearance -> Menus and from the Top of page you have to toggle the menu and check the option included there which is responsible about that checkbox.

thanks

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maeteo

Hi Support,

The checkbox cannot show the checkmark "✓" when I click on the checkbox, but I see your side can see the checkmark. Any idea why it is showing differently and how can we fix this?

You can have a look at the recording : https://files.fm/u/7pqmu2egs#/view/36huqf99q

Thanks

Pablo

Please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

Notice!

Please attach a link to this forum discussion.

Thanks

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Pablo

Well, this is not a theme issue because it occurs even when the theme is switch to twenty twenty.

It looks like the problem is related to the wordpress itself, I tried to reinstall it but there is a problem with your hosting, it's just disabled by them.

Can you contact them and ask about reinstalling wordpress without touching a database?

thanks

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maeteo

Hi Support,

Thanks for your time! I will contact the hosting and see what is the workaround ya.

Thanks a lot and have a nice day.