Problems Updating BeTheme
I cannot get BeTheme to update successfully. When I attempt an update through the Wordpress updates page, it tells me:
"Downloading update from http://api.muffingroup.com/theme/download.php?code=638cc302-3766-42b2-9095-d92cf240d93c…
Unpacking the update…
Installing the latest version…
Theme update failed.
An error occurred while updating Betheme: The package could not be installed. The package contains no files."
We are currently running v. 20.4, attempting to upgrade to 26.7.4.
I hope someone can offer some help! We really need to be able to use the Header Builder!
This message could mean that your license key is used on multiple domains. Please use the license manager to handle your license keys: http://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
If you see (on our license manager) that your license key is registered on a single domain, then please disable all of the plugins and deregister that license key (through the BeTheme -> Dashboard).
After that, get into the license manager once more. If the license key is still claimed - deregister it. If it’s not, register it again on your domain (through the BeTheme -> Dashboard) and try to update your theme a couple of times (usually, it passes after 2-3 attempts) - remember, all of the plugins have to be disabled.
The message I get from the license manager is:
"The purchase code has not been used to register Betheme or the username does not match the purchase code."
Since I am reasonably confident I am using the correct username, I believe the problem is that I have failed to somehow use the purchase code to register Betheme. Can you point me to instructions for how to do that?
Please disable all your plugins, deregister the license key in Betheme -> Dashboard, and register it again. After, try to update Betheme again, and when it passes, activate your plugins again.