Unfortunately, we have not met customers with similar problems as yours, so I can only think about some unsupported plugins or some viruses on your files being the culprit.
We would need FTP access to check if these issues come from our theme.
I went and tried to load the Baby theme again but WITHOUT removing the old files... however, when I do this now this same error shows on both About Us pages... makes no sense. I truly prefer to NOT delete everything and start over and lose the last 3 weeks of work; when my product is being delivered next Thursday.
I'll send my Godaddy login again; then you can use FTP or anything at your access but this is abnormal and frustrating at this point.. please help before the weekend starts and I lose another 3 days :(
I had to delete my entire website and load the theme back on ... all the same exact errors show up.
None of this makes sense, The entire theme just crashed.
The entire theme still won't work and I get this error on About Us, Blog, etc... and the single product pages dont show up at all. They only loop back to the same page.
I need a way to completely remove this theme and then you provide a new theme and code so I can start completely over and as soon as possible. My order comes in this week and right now I have no website at all.
On your GoDaddy account, there is no hosting with this domain assigned to you, so it is not useful anyhow for us, unfortunately. I mentioned it in the following message:
Its on the Cpanel and its within the Godaddy I provided you. I have no other Godaddy and I am 100% positive on that hosting since I can see it on that hosting.
How do I 100% delete this theme and then reload it back on? Its 100% failed. Not working at all.
I want to delete it .. then have Godaddy reset my website so I can reload this theme. How can I do this?
Sorry, but I can see only the domain name on your Godaddy panel, but I do not see which server it is assigned to. Can you contact your server administrator and ask about it, please?
You can also ask the server administrator to remove it, and then you can install Betheme again. Here you can find installation methods:
all the Slider Revolution items look terrible, not fully on the screens, and or are cut off.
Can you review and provide some CSS so I can get this fixed.
Also - I may be missing this but how do I suggestive sell an addon item? Such as, I want to sell them paint to their items but only before they check out. Do I need to get a plugin or is it already a feature?
Again, your team has been Great! I do appreciate all the assistance!
Can you provide a LINK so I can provide a review ?
Comments
my server has no backup but I have that I THINK is a backup file.
Are you sure about that? Did you contact your hosting provider regarding this? Usually, hostings create safety backups of websites.
The file you sent does not seem to be a complete backup, only a backup of the database.
Best regards
They only had the day of the 10th, which is a day after it crashed. So its useless.
If I reload the same theme but dont OVERRIDE the current data will that save me 50% of the work.
I am curious how this can happen. I havent had this happen with any other theme. All fine then 50% gone in a day.
Unfortunately, we have not met customers with similar problems as yours, so I can only think about some unsupported plugins or some viruses on your files being the culprit.
We would need FTP access to check if these issues come from our theme.
Best regards
I went and tried to load the Baby theme again but WITHOUT removing the old files... however, when I do this now this same error shows on both About Us pages... makes no sense. I truly prefer to NOT delete everything and start over and lose the last 3 weeks of work; when my product is being delivered next Thursday.
I'll send my Godaddy login again; then you can use FTP or anything at your access but this is abnormal and frustrating at this point.. please help before the weekend starts and I lose another 3 days :(
THANKS!
I had to delete my entire website and load the theme back on ... all the same exact errors show up.
None of this makes sense, The entire theme just crashed.
The entire theme still won't work and I get this error on About Us, Blog, etc... and the single product pages dont show up at all. They only loop back to the same page.
I need solutions - please.
I need a way to completely remove this theme and then you provide a new theme and code so I can start completely over and as soon as possible. My order comes in this week and right now I have no website at all.
On your GoDaddy account, there is no hosting with this domain assigned to you, so it is not useful anyhow for us, unfortunately. I mentioned it in the following message:
You need to find on which hosting this domain is placed and send me access to it.
Best regards
Its on the Cpanel and its within the Godaddy I provided you. I have no other Godaddy and I am 100% positive on that hosting since I can see it on that hosting.
How do I 100% delete this theme and then reload it back on? Its 100% failed. Not working at all.
I want to delete it .. then have Godaddy reset my website so I can reload this theme. How can I do this?
How can I delete the entire theme and then load it back on? Will my same Purchase Code work?
Sorry, but I can see only the domain name on your Godaddy panel, but I do not see which server it is assigned to. Can you contact your server administrator and ask about it, please?
You can also ask the server administrator to remove it, and then you can install Betheme again. Here you can find installation methods:
https://support.muffingroup.com/documentation/installation-updates/#installation-methods
Best regards
PS.
Yes, you can remove it and use the license again. If you will have problems with your key, head to this topic: https://forum.muffingroup.com/betheme/discussion/36219/cannot-register-deregister-your-license-key-use-this-tool#latest.
There you will find instructions and a link to our license tool.
Thanks
I started over and the site is now about 90% completed . -- website -- Colorvelvet-usa.com
My issue is that on my MOBILE(s)
all the Slider Revolution items look terrible, not fully on the screens, and or are cut off.
Can you review and provide some CSS so I can get this fixed.
Also - I may be missing this but how do I suggestive sell an addon item? Such as, I want to sell them paint to their items but only before they check out. Do I need to get a plugin or is it already a feature?
Again, your team has been Great! I do appreciate all the assistance!
Can you provide a LINK so I can provide a review ?
Thank you!
1) You must adjust the mobile view directly in the Slider Revolution. See the following video tutorial:
https://www.youtube.com/watch?v=IPaUF8UEdz8
2) Do you mean something like cross-sells or up-sells?
Please see the following link about it:
https://woocommerce.com/document/related-products-up-sells-and-cross-sells/
Glad I can help. If you want to leave a review, you can do it at the following link:
https://themeforest.net/item/betheme-responsive-multipurpose-wordpress-theme/reviews/7758048#
Thanks 😉