Menu is not displaying for mobile and tablet (again)

arkansas-designer

Hi Support,

A prior issue has recurred.

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Menu is not displaying for mobile and tablet

arkansas-designerDec 21, 2022

Hi Support,

We recently created a header in the BeBuilder templates section after an update to WordPress and BeTheme caused our prior menu to disappear.

Everything seemed to go well until we noticed that the menu for mobile and tablet was displaying a standard template type of menu.

I checked in BeTheme Template BeBuilder and found I had not specified the menu for tablet and mobile. I also deleted from in Wordpress the other menus.

I ensured that minify is disabled and have temporarily turned off cache.

Would you take a look to see why the menu works fine on desktop but is not displaying when the hamburger icon is clicked in tablet and mobile?

For privacy, because I do not know if these forums are indexed by Google, I am going to split the URL up so that a search for the web site name will not return this troubleshooting post.

URL in 2 parts: topnotchvio lins.com

Thank you!

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The mobile and tablet menu is not popping up/out like it should.

The menu is created in BeBuilder templates and for mobile and tablet is set to display.

Previously, the issue was within our SiteGround Optimizer Minimizer of Javascript. We put an exclude into the minimizer and the menu began to function again.

I currently have the SiteGround Optimizer plugin disabled - yet the 3 lines mobile menu is still not doing anything on mobile or tablet.

For privacy, because I do not know if these forums are indexed by Google, I am going to split the URL up so that a search for the web site name will not return this troubleshooting post.

URL in 2 parts: topnotchvio lins.com

Thanks.

Phil

Hi,

I have checked your website, and the menu opens correctly on mobile.

Did you handle this in the meantime?

Best regards

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arkansas-designer

Hi there,

Hmmmmmm.... I didn't do anything. Makes me wonder if the optimizer plug in was the issue and when I turned it off, perhaps the issue appeared to persist due to caching (despite me refreshing pages).

But yes, it is working for me now on iPhone mobile, as well as Chrome mobile.

Thanks...

Phil

There is a high possibility that the plugin cache caused this.

Anyway good to see that it works correctly now.

Best regards

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