Cannot deregister development theme - cannot update theme on live version

I'd have preferred to email this, but that's not available

I'm trying to update the theme on the live site but got an error. So I deregistered the theme on the dev site via the theme's dashboard. Went to the live site and sill could not update it

I searched the web and found https://api.muffingroup.com/licenses and tried both licences I have, both times I try each purchase code it comes up with the wrong site, so I can't deregister the theme on the old site

Please help

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