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Cannot deregister development theme - cannot update theme on live version

polyspiralpolyspiral
in Other

I'd have preferred to email this, but that's not available

I'm trying to update the theme on the live site but got an error. So I deregistered the theme on the dev site via the theme's dashboard. Went to the live site and sill could not update it

I searched the web and found https://api.muffingroup.com/licenses and tried both licences I have, both times I try each purchase code it comes up with the wrong site, so I can't deregister the theme on the old site

Please help

Comments

  • PhilPhil

    Hey,

    Please send us your license key and the WordPress dashboard access privately through the contact form, which is on the right side at [Links visible only for registered users] and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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