Unable to update to latest version - upgrade-temp-backup directory issue
I'm trying to update from 28.1.7 to 28.1.8 and keep getting this error:
An error occurred while updating Betheme: Could not move the old version to the upgrade-temp-backup directory.
I have no problems updating plugins. Permissions on the upgrade-temp-backup directory are 755.
How can I update the theme?
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
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Thanks
I sent the info and it looks like someone has logged in and updated. What was the issue? Will I be able to update in the future?
I'm also getting errors with one page of the site. The error is "Error 403: Please check your code, server configuration or contact your hosting provider."
The page is: https://rhumblineyachtsales.com/product/
I'm not seeing any errors in the logs related to this.
I have manually created a catalog for the theme on your server, and the update was successful.
https://www.reddit.com/r/Wordpress/comments/15z0imi/where_is_the_updatetempbackup_directory/
https://make.wordpress.org/core/2023/07/11/new-in-6-3-rollback-for-failed-manual-plugin-and-theme-updates/
Please check it out now.
One of your plugins is the culprit. I disabled all plugins except the ones we support and the page update worked correctly:
Best regards
Thanks for getting the auto updates working.
As for the plugin conflict, sending me this link would have been more helpful:
https://wordpress.org/support/topic/cannot-save-or-update-betheme-wp-site/