Unable to update to latest version - upgrade-temp-backup directory issue
I'm trying to update from 28.1.7 to 28.1.8 and keep getting this error:
An error occurred while updating Betheme: Could not move the old version to the upgrade-temp-backup directory.
I have no problems updating plugins. Permissions on the upgrade-temp-backup directory are 755.
How can I update the theme?
Comments
Hey,
Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at [Links visible only for registered users] and we will check what might be the reason.
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Thanks
I sent the info and it looks like someone has logged in and updated. What was the issue? Will I be able to update in the future?
I'm also getting errors with one page of the site. The error is "Error 403: Please check your code, server configuration or contact your hosting provider."
The page is: [Links visible only for registered users]
I'm not seeing any errors in the logs related to this.
I have manually created a catalog for the theme on your server, and the update was successful.
[Links visible only for registered users]
[Links visible only for registered users]
Please check it out now.
One of your plugins is the culprit. I disabled all plugins except the ones we support and the page update worked correctly:
Best regards
Thanks for getting the auto updates working.
As for the plugin conflict, sending me this link would have been more helpful:
[Links visible only for registered users]
I disabled all plugins we do not support at once, so I could not know that Wordfence is the culprit.
Also, I am not familiar with the topic you sent.
Anyway, I am happy to see that you handled it.
Best regards