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DeRegister Issue

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in Theme support

I have a WordPress theme that is currently registered under a different account. I would like to deregister the existing license and activate the new license I purchased. However, I’m unable to register the new license because the old one is still associated with the previous WordPress site owner’s account.

Comments

  • PhilPhil

    Hi,

    Are you deregistering it through Betheme -> Dashboard?

    Is there any error message when you click the deregister button?

    Can you send me a screenshot from your dashboard, please? I need to see your registration panel.


    Best regards

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