I can't see the "Muffin Builder" and the "Be theme Options"

dcartagenatd · October 2015

Hello

I was building my web site with Be theme. Suddenly i can't see the "Muffin builder" when i was editting a portfolio item (I was making some changes in a portfolio item with muffin builder, I saved the changes and update and muffin builder doesn't show anymore.

Then i tried to revise Be theme optiones. I click on Apearence and then in Be Theme optiones. Only a blank page is shown. No options appeared.

I try with Chrome, IE and Firefox (deleting cookies and all navigation data) and i get the same result.

WP version is 4.3.1 and Be Theme is 9.7.1

Please i need help

-UPDATE-

I tried to edit portfolio item again and the muffin builder apears. But only sometimes.

Be theme options still isn't work

-END of UPDATE-

Albert · October 2015

Hi,

if Muffin Options are empty after installation, it means your server is limited. In this case we recommend to deactivate all plugins first and after that click “Save changes” button under empty Muffin Options panel. But if this won’t help, then please check topics below where we explained what may be limited on server side:

http://forum.muffingroup.com/betheme/discussion/464/betheme-options-page-stops-working-muffin-options-saving

http://forum.muffingroup.com/betheme/discussion/1908/backend-not-funtioning-after-last-update-muffin-options-is-not-loading

Thanks!

vik3d · January 2016

I had the same problem, BeTheme options blank page. I did all listed ways to increase memory limit, but still had no love. I couldn't get a hold of the host, so I had to figure out the way to get the BeTheme options page working.

Here is what I did.

renamed the plugins folder
opened BeTheme options in wp admin area and it worked!

I thought that the options page would only work while the plugins folder renamed, but to my surprise it works after I renamed the folder to its original name, plugins.

I wanted to share this info, so others would not spent too much time figure out a way to get BeTheme options page working and visible.

vik3d

Albert · January 2016

@vik3d This is really crazy and to be honest we do not understand why it works that way on your side. But thank you for sharing with us your solution.

florianibe · February 2016

I have the problem that the theme options works fine but the builder on a site doesn't show any item to select and insert in builder.

How can i fix this?

Albert · February 2016

@florianibe Any screenshot with explanation of what you mean?

florianibe · February 2016

You can see it here: http://www.beheizbare-kleidung.eu/wp-content/uploads/Bildschirmfoto-2016-02-20-um-13.12.18.png

I disable some plugins but nothing happened...its very difficult.

Albert · February 2016

This is first time when we see something like that. We suggest to remove all theme files thru FTP and upload latest version thru FTP as well.

florianibe · February 2016

I delete the betheme folder and than i upload the new 11.9 folder. Nothing happened. Its the first side i have this problem

I have no spcial plugins. Can you understand how the bug can be? I can send you the admin login to take a fast look into the system.

Albert · February 2016

Please send us private message then and we will see what you broke.

swoolston · September 2016

Hi i am having the same problem with muffin builder it isn't showing i have about 20 sites with it on and the other's all seem to be still working please help.

if you give me an email address i will send you the log in info so you can have a look

warm regards Simon

Albert · September 2016

@swoolston Please send us dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to let us know what for the access is.

I can't see the "Muffin Builder" and the "Be theme Options"

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