cant install theme

maayanofman · October 2015

hi,

when i try upoad theme via wordpress admin i get this error:

Are you sure you want to do this? Please try again

then. i try upload theme via ftp and when i try active theme i get error page.

help?

maayanofman · October 2015

this error i get when i try active theme:

Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

Albert · October 2015

Hi,

if you got "Internal Server" Error, you must contact with server admin because this problem is related with your server.

Thanks!

maayanofman · October 2015

no, its not server problem.

when i try upload via wordpress admin panel i get error:

Are you sure you want to do this? Please try again

i try another theme and its work fine.

There is problem with your theme.

or you install it for me or refund money - choose.

Albert · October 2015

Yes, it is server problem. Another theme does not have such many options like our theme and that's why is not the same size. Just compare our theme size and this another one. Our is about 25MB, another one is probably 5MB or at least 10MB. You must understand that it is impossible to have such many options like BeTheme and being such small like another themes (5-10MB). It's just technically impossible. We know what we say very well because we tested it hundreds of times. More details about this "Are you sure..." information you can read on http://forum.muffingroup.com/betheme/discussion/968/what-to-do-when-you-get-are-you-sure-you-want-to-do-this-please-try-again-while-installation

You can try to install this theme via FTP because limits may be only on files uploading.

P.S. If you want to get the refund, please contact with Envato because they are the seller in this case. And btw there is no need to be so rude because the problem is not on our side but is related with your poor hosting. Also, like you see, for all other customers theme works fine so don't you think that you are wrong? Just think about it.

Thanks for understanding!

maayanofman · October 2015

you dont read? when i upload via ftp and active theme i get - Are you sure you want to do this? Please try again.

i on best hosting, its not hosting problem. its problem with theme!

Albert · October 2015

Yes, we read your message of course but we can not agree with you because you are wrong. You probably did not read what we wrote above. Since you don't understand what we wrote above, your trying to tell us that 20000 of our customers are wrong, right? You must understand that this problem is not related with theme. You are uploading wrong theme file or it's because of limits on your server side. More details about this issue you can read in the Google https://www.google.com/search?q=Are+you+sure+you+want+to+do+this?+Please+try+again.&ie=utf-8&oe=utf-8&gws_rd=cr&ei=jtctVs74E8n-UIrjvpAF

Also please check the following topic http://themeforest.net/forums/thread/are-you-sure-you-want-to-do-this-please-try-again/46866 where this was also described.

Thanks!

cant install theme

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Internal Server Error