Install of WPBakery Page Builder not working

Comments

• Pablo

  August 2018

  Hi,

  Please disable all of the plugins, clear cache

  Be sure that your theme is up to date

  Then try to install plugins

  Thanks.
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• darrencon

  August 2018

  I have done so. The only plugin that wont install is WPBakery...... not sure what else to do?
  
• Pablo

  August 2018 edited August 2018

  Please show me your System Status in BeTheme > System Status (send a screenshot)
  

  Also, Is API server connection green? (BeTheme > Dashboard)

  
  

  Thanks
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• darrencon

  August 2018

  API server connection is green

  
  

  How do I add an attachment to this discussion (for the system status screenshot request?) Just pasted as text for now
  

  
  

  
  Welcome
  System status
  Manual & Support
  Changelog
  

  
  
  

  Server Environment

  • 
    Server Info
    nginx/1.14.0
    
  • 
    MySQL Version
    5.5.5
    
  • 
    PHP Version
    
    7.2.7-0ubuntu0.18.04.2
    
  • 
    PHP Memory Limit
    
    256 MB
    
  • 
    PHP Time Limit
    
    300
    
  • 
    PHP Max Input Vars
    
    5000
    
  • 
    WP Max Upload Size
    64 MB
    
  • 
    cURL Yes
    
    
  • 
    DOMDocument Yes
    
    
  • 
    php.ini values are shown above. Real values may vary, please check your limits using php_info().
    
    For more details about file creation, please see this tutorial.
    

  
  
  

  WordPress Environment

  • 
    Home URL
    https://condev.co.za
    
  • 
    Site URL
    https://condev.co.za
    
  • 
    WP Version
    
    4.9.8
    
  • 
    WP Multisite X
    
    
  • 
    WP Debug X
    
    
  • 
    Language
    en_ZA, text direction: LTR
    

  
  
  
• Pablo

  August 2018

  Are you using a Child or Parent Theme?

  Switch it to Parent.

  
  

  Also, please contact your hosting provider again and talk with him about firewall or other web defence system.

  On our side everything works fine, it must be a hosting problem.

  
  

  Thanks.
  

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• darrencon

  August 2018 edited August 2018

  Used a child theme. I did switch it over and it made no difference. Hosting provider says there is nothing on their side preventing the install..... so now I am stuck in the middle with no resolution.....

  
  

  I have also tried on my other website that uses the BeTheme to update WPbakery Page Builder plugin and I get the same error.....Please check to see if there is an issue with your api and WPbakery installs/updates...
  
• darrencon

  August 2018

  I have just installed the layer slider on my site and it worked perfectly... so I assume the wpbakery installs in the same way using your api so I dont think it can be a hosting issue.
  
• Pablo

  August 2018

  Hey,
  
  Please send us WordPress dashboard access privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
  
  Notice!
  Please attach a link to this forum discussion.
  
  Thanks

  Learn more: Video Tutorials | How To | FAQ Vote on what comes next
• darrencon

  August 2018

  So I asked the hosting provider to increase the php time limit from 300 to 600 and wpbakery installed successfully.

  
  

  So know you know what the fix is and I hope this can help others who have had the same issue.