There must be something wrong then with your multisite installation or one of your plugins is causing this.
Please try to disable all plugins and update again. If it does not help, remove the theme manually from your FTP and install the newest version by downloading it from themeforest.
Can you PLEASE just put together a step by step screenshot document (or video) with how to update. i have read all of these and HAVE NO IDEA where to start!
Can you please think about this as if you have never seen wordpress before? Just saying "go to FTP and delete files then reupload them" doesn't help me!
I've seen your page with one sentence on how to update if you have version 20 or less, but it's still not helpful.
I want to upgrade a live site with old 16.x BeTheme to 20.x nowdays with a new licence. The old WP / BeTheme site has a "Home Digital" skeleton, so I do not want to go any trouble with all of it. I have whole backups of course. Can you suggest any good step by step upgrade tutorial (warnings) for that? Thanks your help! Ati
aszandek, Here is an instruction on how to update the theme: http://themes.muffingroup.com/betheme/documentation/#general Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme. We also recommend creating a backup file. Please remove the theme completely from your theme folder and install a fresh copy. Do not overwrite files. thanks
Hello Simeon, please make sure you update WordPress as well. It is best to disable all plugins and test without them being active. Also, make sure that your PHP version is 7.0 or greater cheers
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Comments
Here is an instruction on how to update the theme:
http://themes.muffingroup.com/betheme/documentation/#general
Theme updates will not delete your content unless you have changed the files directly in which case we suggest using a child theme.
We also recommend creating a backup file.
Please remove the theme completely from your theme folder and install a fresh copy. Do not overwrite files.
thanks
Thanks for your feedback.
Simeon
please make sure you update WordPress as well.
It is best to disable all plugins and test without them being active.
Also, make sure that your PHP version is 7.0 or greater
cheers