Can't install Bundled Premium Plugins

Comments

• Bryan

  November 2018

  HI,

  it looks like there are some write/copy privilages set on your hosting.

  Could you please contact your hosting provider and ask him the same question first?

  He should tell you why does this happen from the logs. Then tell us what he said.

  Please also disable all plugins and try again.

  thanks
  

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• creativideo

  November 2018

  Hello,

  
  

  I already checked on write/copy privileges and disabled all other plugins. Besides, I have no problems installing your other plugins from wordpress repository or any other plugin, so it shouldn't be a permission problem. The problem is only with your premium plugins.

  
  

  Thank you for your answer,
  
• Pablo

  November 2018

  Please contact your hosting provider.

  Ask him about error logs, and paste the answer here, it will be very helpful for us.

  Cheers
  

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• creativideo

  November 2018

  Hello,

  
  

  sorry, I did contact the Hosting provider. The problem was we run out of disk space. I deleted some files and now everything works fine.

  
  

  Thank you for your support

  
  
• Pablo

  November 2018

  I'm glad you solved it out.

  Is there anything else I can help you with?

  Thanks
  

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