WPBakery not installing

Comments

• Pablo

  November 2018

  Hi,
  
  Please contact your hosting provider and check if the current PHP version on your server has CURL enabled

  thanks

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• tombell93

  November 2018

  Hi, 

  
  

  Yes I've just got in contact with them and cURL is installed (see screenshot) - it's version 7.54.0. 

  
  

  In the BeTheme dashboard is says that ZipArchive isn't installed. I've just installed that through cPanel as a PHP extension but BeTheme still says it's not installed. I don't know if ZipArchive is required for installing plugins but there could be an issue there. 

  
  

  Let me know if you need my WordPress credentials to check it out. 

  
  

  Thanks, 

  Tom
• Bryan

  December 2018

  Hi Tom,

  if you changed it in the cpanel but the system status shows that it is not installed, please contact your hosting provider, maybe he has to change it manually or at least check if it is all correctly set up.

  It could be also serwer cache or the changes take time to apply.

  thanks
  

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• tombell93

  December 2018

  According to the PHP script, CURL has always been installed. It was only ZipArchive which I installed through cPanel. 

  
  

  I am experiencing the same problem now. In addition, BeTheme won't update giving the same error message. 

  
  

  
  
• Pablo

  December 2018

  Hi,
  
  Please go to your FTP, create a php file with phpinfo() function inside and send us a link to that file privately thru the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can have a look on your server settings. The problem is probably related to limits but to be sure which one is the reason, we need that link. For more details about file creation, please visit https://mediatemple.net/community/products/dv/204643880/how-can-i-create-a-phpinfo.php-page.
  
  Notice!
  1. If you are chatting with support via email, please do not post here.
  2. Attach your license key and the WordPress admin login credentials.
  3. Send a link to this discussion, so the email support knows where to look.
  

  Thanks

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• tombell93

  December 2018

  Thanks. I've just sent a link to it.