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cURL error 28

hisyamsallehhisyamsalleh
in General info & installation
Hi there,

I received this error after trying to install a theme for my WP -- "Operation timed out after 30000 milliseconds with 22934 bytes received"

I checked about this issue on WP Forum and according to them, this issue occurred because of the DNS or PHP var. I fixed the PHP requirements (for your theme -- BeTheme) and the error still there.

Here I provide you the link of that forum: [Links visible only for registered users]

From what I understand, the DNS should be OpenDNS instead of Google DNS. I've checked on my side it says the DNS from Google. So I changed to OpenDNS but the problem still persists.

I also contacted my hosting and they are working on it. Here attached screenshot of the error.

Please advice.

image

Best,
HS





Comments

  • PabloPablo
    Hi,
    You can see that this issue is about connection timeout and the problem is not theme related. It is all about the hosting provider. He should already recognize and amend this issue by looking at the error message.
    Please read these related links:
    [Links visible only for registered users]

    [Links visible only for registered users]

    [Links visible only for registered users]

    [Links visible only for registered users]

    This is not a new issue, a lot of users have this problem and it always gets fixed with the help on the hosting provider. We assure that the problem is not on our side.

    thanks
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • hisyamsallehhisyamsalleh
    edited February 2019
    Hi Pablo,

    Thank you so much for your prompt response. 

    Cheers!

    HS
  • hisyamsallehhisyamsalleh
    edited February 2019
    Hi Pablo,

    This is what they sent me. 
    _______
    Your previous error is due to you've been hitting the Wordpress cURL timeout limit of 30 seconds. I've edited the file of wp-includes/http.php and increases this limit to 300 secs (5 minutes). I am no longer getting the 30s timeout error but, a new error appears now. Kindly refer to the snapshot here >> [Links visible only for registered users]

    Kindly try checking with the theme developer, whether this is something to do on their end. I've even tried this with firewall and mod_security turned off for your account but to no avail. Looks like their API server is the one dropping the packets. Can you check and confirm with them again? 

    If there are any changes need to be done on the server end, let me know so I can further assist.
    ____

    Yeah, I got cURL error 56: Recv failure: Connection reset by peer.


    Regards,
    HS
  • PabloPablo
    This issue is still not theme related.
    A lot of users can download the packages from our server without issue.

    Unfortunately, our hands are tied in that case and if your hosting provider can't handle this problem, then all that we can suggest is changing the hosting provider.
    Cheers
    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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