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Updated theme from v13 and site is in shambles...

Hi, I purchased this theme to update our site. A lot has changed on the Home Page, Header, and Footer. Fonts have changed, the logo appears 2-3 times, the nav is a different color, pre-footer CTA is gone, and more. Do I have to re-build everything? 

Here's the site as it was before the update:

Thank you!


  • edited May 2019
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  • I can't make anything from the file you sent. The server is PHP 7.2 though. I manually updated the BeTheme file on the Staging link I sent so it's up to date, but ugly. I don't believe we customization anywhere that we weren't supposed to. It should all be on the Child Theme.

    Can you elaborate on the steps we need to take to avoid this issue when updating the site? 
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  • Hi Pablo, the link you sent does not have many details specific to my situation. Nothing about upgrading from v13. You say to delete and upload, but the guide says to just replace the files. 

    Anyways, I deleted the theme files in SFTP and uploaded the new ones. We're having the same issues now as before. 
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