Forum has been created to help all our customers in properly working our theme. We offer complete help with configuration theme and make default look, just like on our Be|theme demo. We don`t offer theme customization.

Before creating a new discussion, please:
1. Check on forum if discussion hasn`t been created before. Use the forum Search on the right.
2. Read carefully the documentation included to package.
3. If you didn`t find what you need and would like to post a new question click the "Start a New Discussion" button on the right.
4. You can post on forum only after registration (you need purchase code to register) .

NOTE!!! If you are starting a new topic and have got problems with your site and you want us to check what`s wrong please always give url to your site because without that we can`t check what`s wrong. Each case may be different because of your installed plugins, servers or other things.

IMPORTANT!!! Along with your inquiry, please attach the address of the page which concerns the question. This will cause the time to answer on your question will be much shorter. If you do not want to publish your address publicly in the forum, please send a private message. Thanks!

Can´t update to new version

Hi! I´ve tried to update my site, but it´s imposible.

An error occurred while updating Betheme: The package could not be decompressed. The package does not contain files."

Can you please help me?


  • Please sign in to see answear!
  • Hey, I tried that but it doesn´t work.

    I have my license key and i only have one site, so i don´t think thats the problem.

    When i place my purchase license and themforest user name i got this:

      "{"error":"No registered licenses for this purchase code and username"}"

    When i go to my private area in themeforest i have everything correct.

    Can you please give me another solution, please? 

    Sory for my english i sound a little rude.

  • If you want i can send you my invoice with my codes or everything you want. 

  • edited May 2019
Sign In or Register to comment.