Muffin Builder sections remove suddenly

xpertcomputer · November 2019

Hi Team,

I am working on betheme story pre build website. I dont know how but suddenly the last sections deleted automatically. it happened to me 4 to 5 times in this two days and i m unable to understand why? The worst thing is there is no revisions to get my data back.

My site url is: [Links visible only for registered users]

Please solve this issue.

Now in this last two hours i do some change in my page and the last sections deleted automatically. i work on it again and again than suddenly last section again deleted. Please help me.

Now i have section i want to use on homepage which delete somehow. Now i import it in page using import export but its not working too

Please help me

Regards,
Munib Amir

Bryan · November 2019

Hey,

this is the "input vars" value on your hosting which is not a high enough value and the information is not getting saved to the database.

Please contact your hosting provider and increase this value to about 5000

thanks

xpertcomputer · November 2019

Hey Bryan,
Here is my cpanel php setting attached as image below:

[Links visible only for registered users]

Please check and tell me

xpertcomputer · November 2019

Bryan, One more thing i m suffering from is:

I m importing a page content to my homepage. But its not importing it. No error message etc please help me out.I think import/export is not working on that page
Here is the screenshot of homepage admin below:
[Links visible only for registered users]

I am waiting for your response.
Thanks
Regards,
Munib Amir

Bryan · November 2019

Hi,

Please provide us with your hosting environment settings, to do that please follow these steps:
1) Go to the Wordpress > Tools > Site Health [Links visible only for registered users]
2) Click at the “Info” on the top of the page and open the “Server” tab [Links visible only for registered users]
3) Take a screenshot of the content inside that ‘Server’ tab [Links visible only for registered users]
Please make sure you are using Wordpress 5.2 or later, previous versions did not have this option built in.

Please use snag.gy or pasteboard.co to host the screenshot and send us the link to it.

Thanks

xpertcomputer · November 2019

Here is my server environment settings in below screenshot
[Links visible only for registered users]

Pablo · November 2019

Please contact your hosting provider and ask him, about increasing the "PHP_Time_Limit" to 180 and please, send us WordPress dashboard access privately thru the contact form which
is on the right side at [Links visible only for registered users]
and we will check what might be the reason.

Notice!
Please attach a link to this forum discussion.

Thanks

xpertcomputer · November 2019

Hi Pablo
I just update the time limit to 180 and sent my wp-admin details via themeforest contact form

Pablo · November 2019

We have to do deeper investigation about this problem.

Please, send us a FTP access too (through the contact form) - it will be required for us.

Thanks

xpertcomputer · November 2019

Just Sent you FTP Details

Please try to fix it as soon as possible

Thanks
Munib Amir

Pablo · November 2019

So, we investigated the problem and it does not have nothing in common with the theme itself.

It looks like the server (or cloudflare) is cutting out the content while there is too much content.

We do not see anything while debugging the WP.

You should contact the hosting provider and ask him about some logs, they should be able to help you with this issue.

Thanks

Muffin Builder sections remove suddenly

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