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Update to newest version of BeTheme ?!

Sorry for asking what might be a basic question but how do you update to newest version of BeTheme (21.4.8) ?? I have 20.8.4 This should be an easy process and it is not. Your instructions in your forum are not correct.

I just purchased 6 more months of support because the theme was originally purchased over a year ago. Did I actually NEED to purchase 6 more months to update the theme ?

Nothing I have tried works. I have a BeTheme Child Theme installed as well. I downloaded all files. Unzipped. I tried to install a new version- APPEARANCE>THEMES>NEW VERSION/ UPDATE NOW. Does not work. THEMES>ADD NEW...doesn't work either. BETHEME>DASHBOARD which is what is shown on your Discussions page is no help either.

Please let me know why this is so difficult and what EXACTLY to do to update once support expires and now that I've just purchased another 6 months of support. I cant find proper working instructions anywhere. What am I missing ???

Thanks

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  • Something is very wrong then. YOUR BETHEME IS NOT UPDATING AT ALL...and I've tried different ways. The license has already been registered since the beginning. See 4 screenshot links below.

    Please tell me what I have to do now to get this theme to actually update properly - because unfortunately you didn't offer any actual help in your previous message.

    Thanks

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  • As you can see I have 7 licenses:  https://paste.pics/7HQRI   ;

    I purchase a new license for each domain I work on. I am doing this for a company and I don't have time to go through such a process as you described to figure this out. I just bought 6 months of extended support yesterday ...but instead- why don't you credit me and Ill just use that to buy a new license for this site which comes with support. Ill just pay the difference.

    I dont have the time to try and figure out who's license is who's as I already looked and some have old temporary domains listed. Can you do this ?
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  • edited December 2019
    I asked if you can simply adjust what I paid for 6 month of support to use toward a new license. I explained I don't have the time to figure out which is which and mess with old licenses that I bought years ago.
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  • edited December 2019
    OK, dont worry about it. This must be the twilight zone because you keep discussing things that Im not even discussing or even asking about. Who said anything about custom scripts. Thanks anyway.
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  • edited December 2019
    I got the credit for the 6 mo of support and bought a NEW license.

    Now to de-register and register with the BRAND NEW license I bought, I have to go through a bunch of more steps. As I was doing it- I got this pop up :  https://paste.pics/7I8RD

    It's saying to DELETE ALL THEME FILES ? And you told me to DISABLE ALL PLUGINS first before de-registering. I want to confirm all of this because I don't want to de-register and have even more problems afterwards.

    Please let me know how to delete all theme files PROPERLY and the correct way to disable ALL plugins (if not simply clicking "deactivate"). I am using a Child theme- so I also want to confirm that I just delete the MAIN BeTheme, as seen in this screenshot: https://paste.pics/7I917 and how to do that becuase there is no delete button.

    Thanks


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