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Content in WP Bakery tabs disappeared completely

dberendesdberendes
in Visual Composer

Hello,

my problem is that content in WP Bakery tabs disappeared completely without warning or notice of failure. It is just gone. I have around 6 tabs, each of the tabs has 1 - 6 tabs, on my content sites. Within the tabs I use Massive Addons for WPBakery Page Builder. When I work on the tabs, the loading is pretty slow.

Here are two examples.

At the end of the site you can see, that the tab just broke and only part of the content is left. The rest disappeared (also in the backend)

[Links visible only for registered users]

At the end of the site, the tab also broke and besides the rest of the content you can see the code. The other tabs on this site just disappeared (also in the backend)

[Links visible only for registered users]

I experienced that problem the third time now on different content sites. I have no idea what the problem could be. System status is o.k.

Can you help me please?

Best regards

Dörte

Comments

  • PhilPhil

    Hello,

    Please share with us your PHPINFO file. It's really necessary right now.

    If you do not know how to do it, please check this topic:

    https://support.muffingroup.com/how-to/how-to-create-phpinfo-php-page/

    Moreover, please, turn off all of the plugins, refresh your cache, and check if this issue still appears.

    Remember that we support only basic WPBaker, and we cannot recommend any plugins other than the ones we support. You can find the list on this page, in the sidebar:

    [Links visible only for registered users]

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • dberendesdberendes

    Dear Phil,

    thank you for your reply. My PHPINFO file is [Links visible only for registered users].

    I use the basic WPBakery bundled with the theme.

    On my page I mainly work with WPBakery. Can I deactivate the plugins without losing content?

    How can I refresh my cache?

    Thank you in advance for your help!

    Best regards

    Dörte

  • PhilPhil

    1) It seems that your server settings are correct, but you can contact your hosting provider and ask them to increase the max input vars to 10000, and after that, check if the issue persists.

    2) I do not know what plugins you are using. If you used some to put the content on your website, then the content may be gone, but not permanently, and only for a time they are inactive.

    3) To refresh the cache, the keyboard shortcut usually is Crtl + F5, but if it does not work, check what a shortcut for your browser is.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
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