Error 500 editing home page
in Other
A website with betheme 5.0.7.2 was working fine. We have update to last 6.10.2 betheme version and now we are getting error 500 when you clic on "Edit" page. It is only in the home page, it works fine in other pages
If you clic on "Edit with BeBuilder" we can edit the home page with a full screen BeBuilder editor, but we can not edit normal way the home page seen "page options" below text editor (we get error 500)
Comments
Hi,
Sorry, but I do not know what versions you are talking about.
The newest version is 26.3.3.
https://support.muffingroup.com/changelog/
Please, turn off all of the plugins, refresh your cache, and check if the problem persists.
Moreover, if you use a child theme, switch to parent, and recheck it.
Thanks
Sorry, my previous version was 25.1.5.1 and now I have 26.3.3
Did you try disabling plugins as I suggested?
If yes, and the problem persists without them please send us WordPress dashboard access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
I have disabled all plugins one by one and the problem persists , except when I disabled woocomerce, in this case we are not getting error 500 editing home page , we get blank page (different to previous 500 error, but it is other error).
I think it is some conflict between woocommerce <> betheme
Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason.
Notice!
Please attach a link to this forum discussion.
Thanks
I've already done it
I also need your FTP access. Can you send it like previously through a contact form, please?
Please, attach a link to this forum discussion.
Thanks
Done!
I have received this error by email ( I think it is about your test):
Se ha producido un error del tipo E_ERROR en la línea 348 del archivo /home/xxxxxx/www/wp-content/themes/betheme/visual-builder/classes/visual-builder-class.php. Mensaje de error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 37804432 bytes)
Your server does not meet the requirements.
Please, contact your hosting provider to increase these values:
Thanks
But 512MB is a lot. Here you say the requirements are lower:
In the discussion you refer to, you can read that it all depends.
Your homepage is huge, and you have many hidden sections. As you can read in the error message from your previous message, your server does not handle all of it.
If you cannot increase it to 512, change it to the highest value possible.
Best regards
Only with max_input_vars to 5000 it works fine
Good to hear that.
If you have any other questions or problems, feel free to ask.
Thanks