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Critical error when trying to Edit with BeBuilder

33indeed33indeed
edited January 2023 in BeBuilder

Just installed betheme, and is up to date (version 26.7), with server environment all green.

Disabled all plugins, and tried child as well as main theme, same result.

Please help.


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Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately thru the contact form, which is on the right side at [Links visible only for registered users], and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

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  • PhilPhil

    Your server is out of memory.

    image.png

    Please, contact your hosting provider, and report that.


    Best regards

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  • 33indeed33indeed

    For people in the future, You need to edit php.ini with:

    memory_limit=256M

    And to the support team: you could have just told me to change php.ini, or do it yourself now that i gave you access to ftp

  • PhilPhil

    With the problem description, I could not determine what was causing this issue. Also, this is server related problem, and I do not handle server configuration. We prefer not to modify anything beyond things directly related to our theme. I hope you understand.


    Best regards

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