Support Center Visit Demo License manager Buy @ envato

BeBuilder - not loading

stiggystiggy
in BeBuilder

Hi recently bought BeThemes and been using Bebuilder to build the pages.

In needing to edit a product template and BeBuilder is refusing to load.

It just hangs on the loading screen.

This is for any page.

I've switch between the child them etc the parent theme and get the same issue.

Removed the plugins and still doesn't load.

Screenshot 2024-07-02 at 11.24.39.png


Comments

  • PhilPhil

    Hey,

    Please send us the WordPress dashboard and FTP access privately through the contact form, which is on the right side at https://themeforest.net/user/muffingroup#contact and we will check what might be the reason.

    Notice!

    Please attach a link to this forum discussion.

    Sending incorrect or incomplete data will result in a longer response time.

    Therefore, please ensure that the data you send are complete and correct.

    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • PhilPhil

    The WP login credentials you have sent do not work:

    image.png

    Also, FTP access leads to an empty catalog:

    image.png

    Please send another message with the working and correct credentials.


    Thanks

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • stiggystiggy
    edited July 2024

    I have responded, a few hours ago via the contact forum, with updated credentials.

    I have tried disabled all plugins, and re-installed on another staging server using a backup and restore.

    On the second site the bebuilder does eventually load for the page, but not for the layouts. :/

    FYI it was working fine, last week during development of the site. It happened a couple of times yesterday, but eventually did work. Then today completely fails to load.

    ?

    I also see that someone else has the same issue:

    https://forum.muffingroup.com/betheme/discussion/75008/be-builder-not-loading#latest

  • stiggystiggy

    Any update on this?

    Every time I open Bebuilder, it now crashes the site.


    ==================


    WordPress version 6.5.5

    Active theme: Betheme Child (version 2.0.1)

    Current plugin: WooCommerce (version 9.0.2)

    PHP version 8.3.8

  • PhilPhil

    I have deactivated all plugins, and activated them again, and everything started to load correctly:

    image.png

    I assume that it might be because of the SpeedyCache plugin.

    We suggest activating the caching plugin after you finish working on your website.


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • stiggystiggy

    I've managed to add a product on and then BeBuilder failed again.

    I did what you did, above with the plugins and it came back.

    Surely, this shouldn't be happening, for just adding content?

    Do I have to deactivate and reactive the plugins every time?

    Screenshot 2024-07-03 at 14.17.48.png


  • PhilPhil

    Did you check if this happens when the SpeedyCache plugin is inactive?


    Best regards

    Learn more: Video Tutorials | How To | FAQ Vote on what comes next
  • stiggystiggy

    Hi Yes,

    As you recommended I've deleted that plugin for the time being and I've not had any issues so far.

    Many thanks

Sign In or Register to comment.
This website uses cookies

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

Neccessary

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Analytics & Performance

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Cookies are small text files that can be used by websites to make a user's experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission. This means that cookies which are categorized as necessary, are processed based on GDPR Art. 6 (1) (f). All other cookies, meaning those from the categories preferences and marketing, are processed based on GDPR Art. 6 (1) (a) GDPR.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Please state your consent ID and date when you contact us regarding your consent.